Buy a Mazda at your own perral

My wife's Mazda 3 has a problem and does not want to start. I organize with Mazda Hatfield Group Midrand to have the Mazda delivered to them. They investigated and found that a fuse needs to be replaced but the fuse is not viable in South Africa. Not at Mazda Southern Africa or any other dealer and that it might be available in 3 to 5 weeks. That is where Mazda Southern Africa's customer service and After Sale Service comes to an end. Bad luck that you need your car to drive to work or that you make your living with your Mazda. Mazda SA attitude is we sold you the Mazda you bought it believing there is After Sales Service, as promised, but bad luck Mazda SA don't care and don't give a dam.

I tried all the different Mazda dealership other than Hatfield Group and confirmed that the fuse is no available at any dealership.

That means, the way I see it, that all Mazda owners are at the mercy of don't care Mazda Southern Africa. The fact that you can go online right now and book a test drive for the Mazda 3 means it is a current model. Mazda Southern Africa on their website states: "Mazda Southern Africa recently partnered with five local influencers to bring the magic of everyday moments to life through a unique content-led campaign, Wonderrrr Rides. This series set out to prove one thing: that every drive, whether to a school pick-up, a gallery, or the hospital, has the potential to be unforgettable" how must I get to the hospital if Mazda South Africa does not have the part that I need for my Wonderrrr Rides, IT'S ALL A LEI. MAZDA SOUTH AFRICA DON'T GIVE A DAM. Once they sold you your Mazda be prepared to not drive every drive, pick-up or drop off as your Mazda stands without assistance to be fixed when and where Mazda SA feels like if it is 3 weeks 5 weeks 6 months who knows. If they where serious about customer service they would have made a plan that I could drive to the hospital, school, work and Wonderrrr Rides!

Then the icing on the cake is I organize to collect the car from Hatfield Group Mazda Midrand. The reason the car will be until who knows when standing at the mercy of the weather and other unsavoury possibilities. When I get into the car it is clear that it has been used as a slumber and snack hangout. The driver seat has been reclined to a nice sleeping position and folded up and pushed into the steering wheel is a packet of finished crisps. I'm afraid to think what the car would have looked like if it stayed there for 3 to 5 weeks or longer and what ells the staff of Mazda Hatfield Midrand would have done in the car. It is disgusting that customer service has come to this. It is clear that trusting companies to do the right thing is not an option anymore.

It is clear that customer service is not important to Mazda SA or Mazda Hatfield Group Midrand.

I will never buy a Mazda in the future and taking the Mazda to a Mazda dealership, also does not seem the right choice.