Manati Student Loan Debit Orders Not Honouring Agreed Date – Causing Unfair Bank Charges

I am extremely frustrated with for repeatedly processing debit orders on the incorrect date. We have an agreement that the debit order should go off on the 25th of every month. However, Manati continues to process the debit order before the 25th, before my salary is paid. As a result of this, a recent debit order went off early on my account, and I was charged R150 in bank charges. This is completely unfair, as the debit order did not follow the agreed date, and I had no control over it. I have raised this issue, but I was told that nothing can be done. This response is unacceptable, especially since this is a repeated issue and not a once-off mistake. I should not be penalized financially for Manati’s failure to honour the agreed debit order date. I am requesting that Manati urgently: Refund the R150 bank charges Ensure that the debit order is processed strictly on the agreed date (25th of each month) Take accountability for the inconvenience caused If this matter is not resolved, I will have no choice but to escalate it further.