

Mall Of Africa
Based on recent customer reviews, Mall Of Africa is drawing significant frustration from shoppers, with parking infrastructure emerging as the dominant pain point. Customers consistently mention malfunctioning ticket machines, congested entry points, and frustrating fees for short stays. A recurring theme is poor service from in-mall tenant stores, including unresolved device issues, broken promises around stock and laybuys, and dismissive staff conduct. Security concerns around vehicle safety also surface. Positive feedback is rare but highlights individual staff members who deliver attentive, problem-solving service when assisting customers.
TrustIndex
2.6
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Mall Of Africa is drawing significant frustration from shoppers, with parking infrastructure emerging as the dominant pain point. Customers consistently mention malfunctioning ticket machines, congested entry points, and frustrating fees for short stays. A recurring theme is poor service from in-mall tenant stores, including unresolved device issues, broken promises around stock and laybuys, and dismissive staff conduct. Security concerns around vehicle safety also surface. Positive feedback is rare but highlights individual staff members who deliver attentive, problem-solving service when assisting customers.
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Mall Of Africa has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Mall Of Africa across 124 total reviews. How is the TrustIndex calculated? →
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