Poor service

I am writing to formally lodge a complaint regarding poor workmanship and lack of compliance by Kand Kigb General Trading cc and Mafa Aluminiums, who renovate my house in 2025.

Kand Kigb General Trading cc recommended Mafa Aluminiums to handle the glass installations.Within three months of completion, the aluminium doors installed by Mafa Aluminiums stopped functioning properly.

I contacted Mafa Aluminiums, and they initially came to fix the doors. However, when the problem persisted, they demanded a call-out fee despite the fact that the doors had failed within three months of installation.

I requested a compliance certificate to confirm that the work was completed according to standards, but they refused, stating that no agreement existed regarding such certification.

My dispute is that:

The doors failed within an unreasonably short period, which indicates poor workmanship or defective materials.

Charging a call-out fee under these circumstances is unfair and unreasonable.

A compliance certificate should be issued upon completion of such work to confirm adherence to industry standards.