Bad service taken away kiosk

What a shocking experience.... Ordered a chicken prego before we went in to do our shopping . 10 minutes at least. Told them we going to buy food then will come collect. No one even started the order by the time we came to collect didn't even know they were supposed to make 2 prego burgers.. staff are either too busy talking **** to each other or on their cell phones to focus on their jobs. .. Prices aren't listed correctly on their food inside the shop either had to wait a minute or two for them to correct the price change too . What is happening lynca service is going down hill. Very disappointing day today