Lumilia Skin Co
Unclaimed Business
|4.2|10 Reviews (last 12 months)|This business does not respond to reviews
Lumilia Skin Co
Unclaimed Business
|4.2
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Lumilia Skin Co receives largely enthusiastic feedback for its at-home hair removal and skin rejuvenation devices, particularly the Lumilia Lux, Neo, and GlacierX. Customers consistently mention noticeable reductions in hair growth, smoother skin, and praise the painless treatment experience and intuitive device controls. A recurring theme is the responsive and supportive customer service team, with many highlighting personal guidance from staff. However, some customers express frustration around the 90-day money-back guarantee process, citing perceived strict requirements and difficulties reaching support when claiming refunds.
Performance(last 12 months):
Trustindex Rating
4.6TrustIndex
4.6
Review Distribution
4.2|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 10:34
GREAT RESULTS IN JUST A FEW WEEKS
I’ve been using the Lumilia Lux for a few weeks and have already noticed a significant decrease in hair growth and how quickly it comes back. I’ve used settings 5–8 from the start. It’s easy to use and comfortable to hold. Overall, it’s an effective product and I would recommend it. Just a note: I have very co****, dark hair, so I expect the results would be even better for someone with lighter, finer hair growth.
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 10:34
GREAT RESULTS IN JUST A FEW WEEKS
I’ve been using the Lumilia Lux for a few weeks and have already noticed a significant decrease in hair growth and how quickly it comes back. I’ve used settings 5–8 from the start. It’s easy to use and comfortable to hold. Overall, it’s an effective product and I would recommend it. Just a note: I have very co****, dark hair, so I expect the results would be even better for someone with lighter, finer hair growth.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 05:04
Thank you
The device didn’t work for me, and at first I was confused because I followed the instructions properly and did everything exactly as advised. As a 38-year-old mum of two, I’m quite practical about these things, so I tracked my progress carefully and sent photos at the intervals they requested. What I appreciated was how seriously the support team took it. They didn’t dismiss me or make excuses. They asked sensible questions, reviewed my progress with me, and mentioned that when someone isn’t seeing results at all, it can sometimes be due to an underlying health issue rather than the device itself. That encouraged me to get checked out, and it turned out they were right. I had a condition I didn’t know about, and it was the reason I wasn’t seeing results. I’m now getting the right treatment, and I’m genuinely grateful it was picked up. Even though the device wasn’t the right solution for me in the end, the team supported me from start to finish and fully honoured their 90-day money-back guarantee.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 05:04
Thank you
The device didn’t work for me, and at first I was confused because I followed the instructions properly and did everything exactly as advised. As a 38-year-old mum of two, I’m quite practical about these things, so I tracked my progress carefully and sent photos at the intervals they requested. What I appreciated was how seriously the support team took it. They didn’t dismiss me or make excuses. They asked sensible questions, reviewed my progress with me, and mentioned that when someone isn’t seeing results at all, it can sometimes be due to an underlying health issue rather than the device itself. That encouraged me to get checked out, and it turned out they were right. I had a condition I didn’t know about, and it was the reason I wasn’t seeing results. I’m now getting the right treatment, and I’m genuinely grateful it was picked up. Even though the device wasn’t the right solution for me in the end, the team supported me from start to finish and fully honoured their 90-day money-back guarantee.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 04:31
Excellent Customer Service
Hi. Just sharing my experience in case it helps anyone considering buying from Lumilia. I purchased the Lumilia Lux from Lumilia last year. I had some challenges in the beginning, but I emailed them a few times, and every message was answered, I tried calling and they picked up and helped immediately, and I even sent a few WhatsApps, where they rep**** quickly and guided me step by step. Honestly, this was better value than going to a salon because the support was solid, the process was clear, and I felt properly looked after. The device works extremely well and has been worth every cent. It’s definitely not a waste of money. They were professional from start to finish. They were friendly while I was purchasing, and they stayed just as helpful afterwards, making sure I was getting results and understood how to use it correctly. I would absolutely recommend this company, and I’d buy from them again.
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Anonymous
1 reviews | Active since Jan 2020
21 Jan 2026, 04:31
Excellent Customer Service
Hi. Just sharing my experience in case it helps anyone considering buying from Lumilia. I purchased the Lumilia Lux from Lumilia last year. I had some challenges in the beginning, but I emailed them a few times, and every message was answered, I tried calling and they picked up and helped immediately, and I even sent a few WhatsApps, where they rep**** quickly and guided me step by step. Honestly, this was better value than going to a salon because the support was solid, the process was clear, and I felt properly looked after. The device works extremely well and has been worth every cent. It’s definitely not a waste of money. They were professional from start to finish. They were friendly while I was purchasing, and they stayed just as helpful afterwards, making sure I was getting results and understood how to use it correctly. I would absolutely recommend this company, and I’d buy from them again.
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Anonymous
1 reviews | Active since Jan 2020
18 Jan 2026, 15:27
Impressive for both skin rejuvenation and hair removal
I received my order quicker than expected package was in great condition and well packed After a few weeks of regular use, I am already seeing reduced hair growth and smoother skin Switching between the hair removal and skin rejuvenation modes is simple and easy I highly recommend this
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Anonymous
1 reviews | Active since Jan 2020
18 Jan 2026, 15:27
Impressive for both skin rejuvenation and hair removal
I received my order quicker than expected package was in great condition and well packed After a few weeks of regular use, I am already seeing reduced hair growth and smoother skin Switching between the hair removal and skin rejuvenation modes is simple and easy I highly recommend this
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 15:25
Great results and excellent customer service
I love my Neo facial device and my new GlacierX laser! A huge thank you to Mia and the team at Lumilia Skin Co. for their amazing support. They were always ready to offer guidance, helping me set up my treatment schedule and showing me exactly how to use the devices. They truly went the extra mile. The new Glacier X is incredibly fast in glide mode and pain free, unlike my previous model, there is no warm sting during the treatment. Most importantly, the results speak for themselves. I couldn`t be happier with my experience.
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 15:25
Great results and excellent customer service
I love my Neo facial device and my new GlacierX laser! A huge thank you to Mia and the team at Lumilia Skin Co. for their amazing support. They were always ready to offer guidance, helping me set up my treatment schedule and showing me exactly how to use the devices. They truly went the extra mile. The new Glacier X is incredibly fast in glide mode and pain free, unlike my previous model, there is no warm sting during the treatment. Most importantly, the results speak for themselves. I couldn`t be happier with my experience.
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 13:41
Huge upgrade from her old device!
I bought the Glacier X as a gift for my girlfriend, and she’s honestly obsessed with it. She’d been using a Beurer device for a while, but the results were just okay. Since switching to Lumilia, the difference has been night and day. She says it’s much more effective and comfortable to use. Also, a quick shoutout to the customer service team—they were super helpful when I had questions about shipping. Really happy with the purchase.
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 13:41
Huge upgrade from her old device!
I bought the Glacier X as a gift for my girlfriend, and she’s honestly obsessed with it. She’d been using a Beurer device for a while, but the results were just okay. Since switching to Lumilia, the difference has been night and day. She says it’s much more effective and comfortable to use. Also, a quick shoutout to the customer service team—they were super helpful when I had questions about shipping. Really happy with the purchase.
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2026, 05:57
Happy Customer for 4+ Years – Highly Recommend
I've been using this brand happily for over 4 years now. Started with the Lumilia Lux and it really delivered great results. My hair grew back much slower and thinner after a few consistent sessions, and my legs stayed smooth and hair free for weeks without any effort. A couple months ago I upgraded to the GlacierX 3in1 and it's honestly blown me away. It comes with swappable heads for different treatments and the lamp heads are replaceable which is a game changer. The AI skin tone sensor is spot on. It reads your skin and sets the right power automatically. I also love the new Frost cooling. There's zero pain, even on sensitive spots like the bikini area and underarms. It just feels cool and comfortable the whole time. Flashes are super quick and continuous. It's way faster than I expected. Build quality feels premium and it's been totally reliable every use. Customer service is great. I've emailed a couple times with questions about settings and got helpful replies the same day. Never had any issues and always very helpful. As for the 90-day money-back guarantee, it felt fair and transparent following the required steps of tracking your progress. They simply ask for progress photos over several sessions to confirm consistent use, which makes complete sense and builds trust. I never needed to claim it because both devices worked beautifully for me, but it seems some customers don't follow the requirements and then end up disappointed. Bottom line: these have saved me so much time and money compared to salons or constant shaving. If you're thinking about buying, I say go for it. Especially the GlacierX 3in1. Super happy customer here.
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Anonymous
1 reviews | Active since Jan 2020
13 Jan 2026, 05:57
Happy Customer for 4+ Years – Highly Recommend
I've been using this brand happily for over 4 years now. Started with the Lumilia Lux and it really delivered great results. My hair grew back much slower and thinner after a few consistent sessions, and my legs stayed smooth and hair free for weeks without any effort. A couple months ago I upgraded to the GlacierX 3in1 and it's honestly blown me away. It comes with swappable heads for different treatments and the lamp heads are replaceable which is a game changer. The AI skin tone sensor is spot on. It reads your skin and sets the right power automatically. I also love the new Frost cooling. There's zero pain, even on sensitive spots like the bikini area and underarms. It just feels cool and comfortable the whole time. Flashes are super quick and continuous. It's way faster than I expected. Build quality feels premium and it's been totally reliable every use. Customer service is great. I've emailed a couple times with questions about settings and got helpful replies the same day. Never had any issues and always very helpful. As for the 90-day money-back guarantee, it felt fair and transparent following the required steps of tracking your progress. They simply ask for progress photos over several sessions to confirm consistent use, which makes complete sense and builds trust. I never needed to claim it because both devices worked beautifully for me, but it seems some customers don't follow the requirements and then end up disappointed. Bottom line: these have saved me so much time and money compared to salons or constant shaving. If you're thinking about buying, I say go for it. Especially the GlacierX 3in1. Super happy customer here.
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Anonymous
1 reviews | Active since Jan 2020
24 Nov 2025, 13:40
****mers and *****sters
The 90 money back guarantee is a ****. I utilised the device as recommended. Sent them emails of the images of the area I was treating as per their request of over 6 sessions. I have emailed them numerous times, there is no response, tried calling them, they don’t pick up my calls, I even sent a few WhatsApp’s and nothing. Rather use your money to go to a salon where they are not ****mers or *****sters and you will get value for what you paid for. Their device doesn’t work at all, it’s just a waste of money. They lack professionalism, they were only nice and responding to me when I was purchasing as they wanted to **** me out of my hard earned money. NEVER EVER BUY FROM THIS COMPANY.
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Anonymous
1 reviews | Active since Jan 2020
24 Nov 2025, 13:40
****mers and *****sters
The 90 money back guarantee is a ****. I utilised the device as recommended. Sent them emails of the images of the area I was treating as per their request of over 6 sessions. I have emailed them numerous times, there is no response, tried calling them, they don’t pick up my calls, I even sent a few WhatsApp’s and nothing. Rather use your money to go to a salon where they are not ****mers or *****sters and you will get value for what you paid for. Their device doesn’t work at all, it’s just a waste of money. They lack professionalism, they were only nice and responding to me when I was purchasing as they wanted to **** me out of my hard earned money. NEVER EVER BUY FROM THIS COMPANY.
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