Master ****mers

A bunch of ****mers. I ordered a product on 10 September 2025 and to date have not received it. No reply to e-mails and the telephone number provided goes directly to voicemail when called. The order status indicates "on its way" and nothing further. R700 I can write off. The address provided on their website when Googled, indicates the offices of the Department of Higher Education and Education in Pretoria. How does that work?