TrustIndex
3.6
Score
NPS Score
-73
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Car license issued for only 11 months - If I want 12 months I must pay an extra fee???
If I could give zero stars I would. I renewed my motor vehicle licence on 23 January 2026 at Margate KZN Licensing office while the existing licence disc was still valid until end February 2026. Despite this, the licensing office issued a new licence disc valid only until 31 December 2026, providing 11 months’ validity; stating that the new disc is valid from the beginning of January 2026. A licence can't be valid three weeks BEFORE it is issued (refer to the following paragraph). Regulation 26(2) of the National Road Traffic Regulations explicitly provides that where a licence is renewed before expiry, the new licence period must be calculated from the first day of the month following the expiry of the current licence. In my case, the correct validity period should therefore be 1 March 2026 to 28 February 2027 (12 months). The municipality contends that because I relocated from the Western Cape to KwaZulu-Natal and the licence mark HAD to changed according to them to renew the license in KZN, the expiry date “had to change” (as set out in the trail mail). This position is inconsistent with Regulation 32, which states that relocation does not override the licensing procedure contemplated in Regulation 26. This appears to be an internal administrative/system handling method, not a legal basis in the Regulations and is thus irregular and possibly *******. If they actually app**** Reg. 26(1) (issue-month rule) instead of the mandatory Reg. 26(2) for early renewals, that would be a misapplication of the Regulations. Furthermore, their internal protocols does not null-and-void any Act or Regulation of the country, and failure to adhere to any Act or Regulation which supersedes internal protocols is an ******* act. Nobody at KZN Licensing or traffic wants to take accountability.
1 reviews | Active since Jan 2020
Car license issued for only 11 months - If I want 12 months I must pay an extra fee???
If I could give zero stars I would. I renewed my motor vehicle licence on 23 January 2026 at Margate KZN Licensing office while the existing licence disc was still valid until end February 2026. Despite this, the licensing office issued a new licence disc valid only until 31 December 2026, providing 11 months’ validity; stating that the new disc is valid from the beginning of January 2026. A licence can't be valid three weeks BEFORE it is issued (refer to the following paragraph). Regulation 26(2) of the National Road Traffic Regulations explicitly provides that where a licence is renewed before expiry, the new licence period must be calculated from the first day of the month following the expiry of the current licence. In my case, the correct validity period should therefore be 1 March 2026 to 28 February 2027 (12 months). The municipality contends that because I relocated from the Western Cape to KwaZulu-Natal and the licence mark HAD to changed according to them to renew the license in KZN, the expiry date “had to change” (as set out in the trail mail). This position is inconsistent with Regulation 32, which states that relocation does not override the licensing procedure contemplated in Regulation 26. This appears to be an internal administrative/system handling method, not a legal basis in the Regulations and is thus irregular and possibly *******. If they actually app**** Reg. 26(1) (issue-month rule) instead of the mandatory Reg. 26(2) for early renewals, that would be a misapplication of the Regulations. Furthermore, their internal protocols does not null-and-void any Act or Regulation of the country, and failure to adhere to any Act or Regulation which supersedes internal protocols is an ******* act. Nobody at KZN Licensing or traffic wants to take accountability.
1 reviews | Active since Jan 2020
Marianhill NPA license office
Marianhill RTI license Talk about an organisation that is full of *******ion no ethics no principles no professionalism no respect let alone communication etiquettes. SECURITY is the pits of hell no mannerism they speak to people anyhow/inside the teller section people paying to skip lines irrespective whether you are older or disabled! There’s no order they close and take ridiculous amounts of breaks!than they are offline at 13:00 some leaving before 16:00 as per office agreement times I can’t be addressed by security guards of what is going on inside the offices direct me yes but not you telling us steps going forward most annoyingly in the most unruly way possible pathetic behaviour and absolutely not a way to liaise with people…..
1 reviews | Active since Jan 2020
Marianhill NPA license office
Marianhill RTI license Talk about an organisation that is full of *******ion no ethics no principles no professionalism no respect let alone communication etiquettes. SECURITY is the pits of hell no mannerism they speak to people anyhow/inside the teller section people paying to skip lines irrespective whether you are older or disabled! There’s no order they close and take ridiculous amounts of breaks!than they are offline at 13:00 some leaving before 16:00 as per office agreement times I can’t be addressed by security guards of what is going on inside the offices direct me yes but not you telling us steps going forward most annoyingly in the most unruly way possible pathetic behaviour and absolutely not a way to liaise with people…..
1 reviews | Active since Jan 2020
MKHONDENI LICENSING AND TESTING CENTRE - WORST EVER EXPERIENCE
for me and worse he didnt even have remose for even elderly people who came there to queue for their children who stay far.....Up until now the matter is not addressed publicly as to the new way of operating at this centre in question. I have never been more disappointed and humiliated in my entire life. I went there for assistance only to be sworn at by their security guards as well. The manager refuses to face the situation up until you contact someone with more authority than him then he can all of a sudden be available. Why can't the department employ people if there is a shortage because alot of people are sitting at home unemployed or implement the online system like other provinces because the people in this department would rather be replaced by online systems rather than working? And apparently whatever I post here is nonsense which is the information I get directly from a certain managers mouth 😆
1 reviews | Active since Jan 2020
MKHONDENI LICENSING AND TESTING CENTRE - WORST EVER EXPERIENCE
for me and worse he didnt even have remose for even elderly people who came there to queue for their children who stay far.....Up until now the matter is not addressed publicly as to the new way of operating at this centre in question. I have never been more disappointed and humiliated in my entire life. I went there for assistance only to be sworn at by their security guards as well. The manager refuses to face the situation up until you contact someone with more authority than him then he can all of a sudden be available. Why can't the department employ people if there is a shortage because alot of people are sitting at home unemployed or implement the online system like other provinces because the people in this department would rather be replaced by online systems rather than working? And apparently whatever I post here is nonsense which is the information I get directly from a certain managers mouth 😆
1 reviews | Active since Jan 2020
Poor service received, you book a slot for 11h00 and only get assistance at 15h00 when they close the centre
Poor service received, you book a slot for 11h00 and only get assistance at 15h00 when they close the centre. People are buying slots to be in front
1 reviews | Active since Jan 2020
Poor service received, you book a slot for 11h00 and only get assistance at 15h00 when they close the centre
Poor service received, you book a slot for 11h00 and only get assistance at 15h00 when they close the centre. People are buying slots to be in front
1 reviews | Active since Jan 2020
Denied writing learners test
Questioned being ask of you are using traffic register/ permit zep . Who came with you ,were did you get these papers from, they are not valid. Papers produced Passport copies Permit Home affairs directive letter and Traffic register Langlaaght traffic 😑
1 reviews | Active since Jan 2020
Denied writing learners test
Questioned being ask of you are using traffic register/ permit zep . Who came with you ,were did you get these papers from, they are not valid. Papers produced Passport copies Permit Home affairs directive letter and Traffic register Langlaaght traffic 😑
1 reviews | Active since Jan 2020
Poor management
They have a line for seniors but its like nothing is happening. Been sitting since 7am
1 reviews | Active since Jan 2020
Poor management
They have a line for seniors but its like nothing is happening. Been sitting since 7am
1 reviews | Active since Jan 2020
BRITS LICENCING/TRAFFIC DEPARTMENT NEEDS URGENT ATTENTION
The BRITS TRAFFIC DEPARTMENT IS SUPER SLOW AND UNDERSTUFFED. One can wait 3 hours just to get part of the process done meaning you need one full day to complete a process that can take 1 hour max. The elderly longer hours than juniors and ****** also seems to still be playing a part as lines move faster when white people re around but slower when they leave
1 reviews | Active since Jan 2020
BRITS LICENCING/TRAFFIC DEPARTMENT NEEDS URGENT ATTENTION
The BRITS TRAFFIC DEPARTMENT IS SUPER SLOW AND UNDERSTUFFED. One can wait 3 hours just to get part of the process done meaning you need one full day to complete a process that can take 1 hour max. The elderly longer hours than juniors and ****** also seems to still be playing a part as lines move faster when white people re around but slower when they leave
1 reviews | Active since Jan 2020
BEWARE THE LITTLE GODS AT THE MILNERTON VEHICLE LICENCE DEPT
Whatever ever you do, don't ever offer to go to the MILNERTON VEHICLE LICENCE DEPT for a friend or relative ... especialy if your friend/ relative is over 90 and you are over 80. YOU WILL GET ABSOLUTELY NO SYMPATHY. I tried to renew a relative's car licence. I had a copy of the gent's ID, a Letter of Authority from him, the car's Registration Certificate and the old Licence. Yo would think all that would be adequate but NO! the Letter of Authority was declared faulty. Why o' why must people always play god!
1 reviews | Active since Jan 2020
BEWARE THE LITTLE GODS AT THE MILNERTON VEHICLE LICENCE DEPT
Whatever ever you do, don't ever offer to go to the MILNERTON VEHICLE LICENCE DEPT for a friend or relative ... especialy if your friend/ relative is over 90 and you are over 80. YOU WILL GET ABSOLUTELY NO SYMPATHY. I tried to renew a relative's car licence. I had a copy of the gent's ID, a Letter of Authority from him, the car's Registration Certificate and the old Licence. Yo would think all that would be adequate but NO! the Letter of Authority was declared faulty. Why o' why must people always play god!