Licensing Department

Based on recent customer reviews, the Licensing Department is drawing predominantly negative sentiment across multiple branches. Customers consistently mention excessively long waiting times, with appointments booked through eNatis seemingly disregarded on arrival. A recurring theme involves staff perceived as rude, unhelpful, or idle, alongside allegations of queue jumping and people paying to skip lines. Frustrations also centre on delayed driver's licence and PDP collections, inconsistent operating hours, and disputed renewal validity periods. A smaller group of reviewers highlight standout branches where service was efficient, professional, and welcoming.