DO NOT BUY THE LG THINQ TUMBLE DRYER

I purchased two ThinQ Tumble dryers from Hirsch Ballito in 2025. Both are under guarantee.

They cost about R16000 each and have been a great disappointment. They take several hours to complete drying a load of washing that has been spun dry. In the past I had a simple Defy tumble dryer that was far quicker. I continued however for several months trying different settings on my new ThinQ but found the outcome unsatisfactory. How can a R16000 machine take 6 hours to dry 6 towels or a load of mixed fabric clothes In fact our frustration was such that we resorted to using one of the old Defy Tumble dryers we had put in the garage as it had rusted as it does a better job. My neighbour has a cheaper LG Sensor dry which is far more effective. Hirsch at Ballito sent Mark their Natal North coast representative to call. He explained to us the tumble dryer is not an element but a condenser dryer and that it is more cost effective than an element dryer which he said was no longer available. I do not believe that a machine that runs all day to get through 2 loads of washing can be cost effective. Both of the tumble dryers were bought in 2025 and I would like to return them as they’re under guarantee. I would happily exchange them both for the older LG Sensor dry Tumble dryer. I’m happy to pay more to Eskom and get the job done in good time.