Formal Complaint Regarding Collection Activity While Account Is Under Dispute

Very disappointed with the conduct of Lexmed.

I was contacted close to 9pm demanding payment on behalf of Webafrica, despite the matter currently being under formal dispute and investigation with Webafrica’s Complaints Team.

To date, I have still not received a proper written breakdown of the alleged amount owed, nor any final findings from Webafrica regarding the dispute. The matter was already escalated due to poor communication and an unfair dispute/red flag placed against my name, which was later removed pending investigation.

It is unacceptable for collection pressure to continue while the account remains unresolved and under active investigation. I have requested that all collection activity be suspended until proper documentation and written clarification are provided.

Professionalism, transparency, and fair process are important when dealing with customers, and unfortunately my experience with Lexmed has not reflected that.