Leroy Merlin South Africa
1.8|3,500 reviews
Responds in 12 hours 7 min
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Shivani P
1 reviews | Active since Member
26 May 2026, 12:19
Online Shopping - A failed platform
After sharing my experience on the poor online service of this platform, I decided to give them another chance and purchase once again from the website . I place an order 000918670, on the 10 May 2026 . I have not heard of the the progress of the order since then , its 3 weeks that has passed and I have not even recieved an email notifying me on whether they will deliver or they will keep mum and rob customers that have paid for online orders. They have once again proved that their online shopping is a failed platform and I will not use this platform again.
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Replies (1)Leroy Merlin South Africa's replyOfficial
26 May 2026, 14:03hello Shivani
We regret to learn of your recent negative experience. We will escalate this matter to the appropriate department manager and will respond to you promptly upon receiving feedback.
We regret to learn of your recent negative experience. We will escalate this matter to the appropriate department manager and will respond to you promptly upon receiving feedback.
Best regards,
Leroy Merlin South Africa's reply26 May 2026, 14:03
Official
hello Shivani
We regret to learn of your recent negative experience. We will escalate this matter to the appropriate department manager and will respond to you promptly upon receiving feedback.
We regret to learn of your recent negative experience. We will escalate this matter to the appropriate department manager and will respond to you promptly upon receiving feedback.
Best regards,