Leolab
4.3|45 reviews
C
Coenraad
1 reviews | Active since Member
13 Apr 2026, 18:05
Poor poor poor and very dangerous to even regard them as professional.
They sent me Vials with labels hand pressed on to the vials. One vial without a label. First they say it is Acetic Acid then i ask where is the product i ordered. Then after back and forth emails they say no it is the product i ordered they ran out of labels. Labels are skew. Nothing Pharmaceutical about these guys sending stuff from Hartbee****rt But listed as a SANDTON company. I have no trust to use this stuff that looks like a 7 year old put a label on. Poor poor communication! Look at their other reviews. Should have come and checked there first. Waste of R9000 - Their response is pathetical and slow. One person **** MILKING people!!!
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Replies (1)Leolab's replyOfficial
14 Apr 2026, 10:49Hi Coenraad,
To clarify, the unlabeled vial was not part of the products you ordered. The items in your order were supplied with labels. We understand, however, that receiving any unlabeled item in the parcel would understandably raise concern, and we take that feedback seriously.
The Sandton address listed on our website is our mailing address only and not our warehouse location. This is stated on our website, but we understand that this may still have contributed to your concern.
Quality You Can Verify
We take product quality extremely seriously. Transparency is a core part of how we operate, and we openly publish independent third-party test results. In addition, we stand behind our products with a quality guarantee: any client may send our products to a certified third-party laboratory for testing, and if the quality, mass, or any advertised parameter does not match our specifications, we will fully refund the order and cover the testing costs.
— The LeoLab Team 🧡
To clarify, the unlabeled vial was not part of the products you ordered. The items in your order were supplied with labels. We understand, however, that receiving any unlabeled item in the parcel would understandably raise concern, and we take that feedback seriously.
The Sandton address listed on our website is our mailing address only and not our warehouse location. This is stated on our website, but we understand that this may still have contributed to your concern.
Quality You Can Verify
We take product quality extremely seriously. Transparency is a core part of how we operate, and we openly publish independent third-party test results. In addition, we stand behind our products with a quality guarantee: any client may send our products to a certified third-party laboratory for testing, and if the quality, mass, or any advertised parameter does not match our specifications, we will fully refund the order and cover the testing costs.
— The LeoLab Team 🧡
Best regards,
Leolab's reply14 Apr 2026, 10:49
Official
Hi Coenraad,
To clarify, the unlabeled vial was not part of the products you ordered. The items in your order were supplied with labels. We understand, however, that receiving any unlabeled item in the parcel would understandably raise concern, and we take that feedback seriously.
The Sandton address listed on our website is our mailing address only and not our warehouse location. This is stated on our website, but we understand that this may still have contributed to your concern.
Quality You Can Verify
We take product quality extremely seriously. Transparency is a core part of how we operate, and we openly publish independent third-party test results. In addition, we stand behind our products with a quality guarantee: any client may send our products to a certified third-party laboratory for testing, and if the quality, mass, or any advertised parameter does not match our specifications, we will fully refund the order and cover the testing costs.
— The LeoLab Team 🧡
To clarify, the unlabeled vial was not part of the products you ordered. The items in your order were supplied with labels. We understand, however, that receiving any unlabeled item in the parcel would understandably raise concern, and we take that feedback seriously.
The Sandton address listed on our website is our mailing address only and not our warehouse location. This is stated on our website, but we understand that this may still have contributed to your concern.
Quality You Can Verify
We take product quality extremely seriously. Transparency is a core part of how we operate, and we openly publish independent third-party test results. In addition, we stand behind our products with a quality guarantee: any client may send our products to a certified third-party laboratory for testing, and if the quality, mass, or any advertised parameter does not match our specifications, we will fully refund the order and cover the testing costs.
— The LeoLab Team 🧡
Best regards,