Leolab
4.3|45 reviews
JB
Jacques B
1 reviews | Active since Member
27 Jan 2026, 07:55
Leolab **** ????
I decided to rather support a local company than an overseas company and after looking at reviews on multiple sites I decided to go with Leolab. They advertised the 30gm peptide I was interested in as 3 x 10mg vials and even though I knew the product would be less effective, it made financial sense to purchase 3 x 10mg vials. When I enquired about the dosage I should take on the 10gm vials, Leolab informed me that it was only 1 x 30gm vial. This is not what they are advertising on their website hence I cancelled my order. Leolab informed me that they will cancel my order immediately and refund me asap, even though they didn't even ask me for my banking details. I mailed them back with my banking details and since then I haven't received any feedback from them and no need to say I haven't received my refund. I've tried to mail them, What's App them and phone them on the only number available on their website, without any response. Have I been ****med or is Leolab legit and they just don't care about after sales service and taking liability for false advertising. No wonder the public rather support overseas companies.
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Replies (1)Leolab's replyOfficial
28 Jan 2026, 11:52Hi Jacques,
Thank you for taking the time to share your experience. We’re genuinely sorry for the confusion and frustration this caused.
Regarding the product description: the reference to 3 × 10 mg vials on the product page was intended as an example of how the total strength could be achieved, not as the exact packaging configuration. We understand how this could be misleading, and we take full responsibility for that. The product page has already been updated to ensure the information is clear and accurate going forward.
We also want to confirm that your refund has been processed and the funds have already reached your account.
As for the lack of communication, this is not the standard we aim to provide. We’ve recently experienced a sharp increase in support requests and brought on new support staff. Unfortunately, during this transition some client requests were not handled as efficiently as they should have been. We’ve arranged additional training for our support team this week to address these gaps and prevent similar issues in the future. We are a growing local business, and while we do encounter challenges during this evolving process, one thing we stand firmly behind is our reliability and product quality. Any issues that arise will always be resolved — even if, in rare cases, it may take a little longer than expected.
We appreciate your feedback, as it helps us improve, and we’re sorry your experience did not reflect the level of service we strive to provide.
— The LeoLab Team 🧡
Thank you for taking the time to share your experience. We’re genuinely sorry for the confusion and frustration this caused.
Regarding the product description: the reference to 3 × 10 mg vials on the product page was intended as an example of how the total strength could be achieved, not as the exact packaging configuration. We understand how this could be misleading, and we take full responsibility for that. The product page has already been updated to ensure the information is clear and accurate going forward.
We also want to confirm that your refund has been processed and the funds have already reached your account.
As for the lack of communication, this is not the standard we aim to provide. We’ve recently experienced a sharp increase in support requests and brought on new support staff. Unfortunately, during this transition some client requests were not handled as efficiently as they should have been. We’ve arranged additional training for our support team this week to address these gaps and prevent similar issues in the future. We are a growing local business, and while we do encounter challenges during this evolving process, one thing we stand firmly behind is our reliability and product quality. Any issues that arise will always be resolved — even if, in rare cases, it may take a little longer than expected.
We appreciate your feedback, as it helps us improve, and we’re sorry your experience did not reflect the level of service we strive to provide.
— The LeoLab Team 🧡
Best regards,
Leolab's reply28 Jan 2026, 11:52
Official
Hi Jacques,
Thank you for taking the time to share your experience. We’re genuinely sorry for the confusion and frustration this caused.
Regarding the product description: the reference to 3 × 10 mg vials on the product page was intended as an example of how the total strength could be achieved, not as the exact packaging configuration. We understand how this could be misleading, and we take full responsibility for that. The product page has already been updated to ensure the information is clear and accurate going forward.
We also want to confirm that your refund has been processed and the funds have already reached your account.
As for the lack of communication, this is not the standard we aim to provide. We’ve recently experienced a sharp increase in support requests and brought on new support staff. Unfortunately, during this transition some client requests were not handled as efficiently as they should have been. We’ve arranged additional training for our support team this week to address these gaps and prevent similar issues in the future. We are a growing local business, and while we do encounter challenges during this evolving process, one thing we stand firmly behind is our reliability and product quality. Any issues that arise will always be resolved — even if, in rare cases, it may take a little longer than expected.
We appreciate your feedback, as it helps us improve, and we’re sorry your experience did not reflect the level of service we strive to provide.
— The LeoLab Team 🧡
Thank you for taking the time to share your experience. We’re genuinely sorry for the confusion and frustration this caused.
Regarding the product description: the reference to 3 × 10 mg vials on the product page was intended as an example of how the total strength could be achieved, not as the exact packaging configuration. We understand how this could be misleading, and we take full responsibility for that. The product page has already been updated to ensure the information is clear and accurate going forward.
We also want to confirm that your refund has been processed and the funds have already reached your account.
As for the lack of communication, this is not the standard we aim to provide. We’ve recently experienced a sharp increase in support requests and brought on new support staff. Unfortunately, during this transition some client requests were not handled as efficiently as they should have been. We’ve arranged additional training for our support team this week to address these gaps and prevent similar issues in the future. We are a growing local business, and while we do encounter challenges during this evolving process, one thing we stand firmly behind is our reliability and product quality. Any issues that arise will always be resolved — even if, in rare cases, it may take a little longer than expected.
We appreciate your feedback, as it helps us improve, and we’re sorry your experience did not reflect the level of service we strive to provide.
— The LeoLab Team 🧡
Best regards,