Leisure Portfolio Association
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Leisure Portfolio Association receives strong praise for its presentation experiences and named consultants like Letta, Rebone and Shauwn, who guide guests through holiday packages at Mount Amanzi. However, a vocal minority report serious concerns around cancellation terms, refunds, aggressive collections, and unmet promises on accommodation availability, creating a polarised customer experience profile.
TrustIndex
6.4
Jul '25 - Jun '26
Based on recent customer reviews, Leisure Portfolio Association receives strong praise for its presentation experiences and named consultants like Letta, Rebone and Shauwn, who guide guests through holiday packages at Mount Amanzi. However, a vocal minority report serious concerns around cancellation terms, refunds, aggressive collections, and unmet promises on accommodation availability, creating a polarised customer experience profile.
Leisure Portfolio Association's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. Customer Service & Travel Expertise (4.5). Named consultants including Letta, Rebone, Shauwn and Gadija are repeatedly praised for patience, professionalism, warmth, and detailed product knowledge during presentations and resort tours at Mount Amanzi.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
We went to Mount Amanzi to collect the voucher as per the promotional call we received. We were welcomed by Letta who took us through the holiday products they offer. She was professional and gave a good service , we left with the voucher as promised.
1 reviews | Active since Jan 2020
We went to Mount Amanzi to collect the voucher as per the promotional call we received. We were welcomed by Letta who took us through the holiday products they offer. She was professional and gave a good service , we left with the voucher as promised.
1 reviews | Active since Jan 2020
We got the voucher from LPA and we were happy with the Presentation, everything was explained clearly, we were allowed to walk and view the place ,the place is beautiful and proved to us as clients the quality and how professional the company is. Thanks to our Agent Mrs Letta for accommodating us.
1 reviews | Active since Jan 2020
We got the voucher from LPA and we were happy with the Presentation, everything was explained clearly, we were allowed to walk and view the place ,the place is beautiful and proved to us as clients the quality and how professional the company is. Thanks to our Agent Mrs Letta for accommodating us.
The most common complaint about Leisure Portfolio Association, based on Hellopeter's AI analysis of recent customer reviews, is Travel Experience & Reliability. Travel Experience & Reliability (4.0). Mount Amanzi and affiliated resorts including Sudwala are described as clean, beautiful and well maintained, though one member reported poor neighbour behaviour and substandard exchange accommodation.
Leisure Portfolio Association has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 133 reviews in the last 12 months. Hellopeter has tracked Leisure Portfolio Association across 628 total reviews. How is the TrustIndex calculated? →
