Lee-Chem Laboratories
Unclaimed Business
Performance(last 12 months):
Trustindex Rating
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Review Distribution
5|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 07:21
Mandy's Excellent Products
Excellent Mandy's Hot Wax. Please if I may ask Mandy's Hair Remover please seal tube I want to buy but at Clicks , Dis-chem tube is pressed out. Please seal to provert this situation 😆
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2022, 10:53
Best customer service interaction!
It's a rare thing these days to find such wonderful customer service! I was blown away by how quickly my query was responded to, and how caring and understanding Robyn and Pamela were, and was incredibly satisfied with the actions they took to rectify the problem I had. A really wonderful experience. Great job on having such an amazing team!
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2022, 10:53
Best customer service interaction!
It's a rare thing these days to find such wonderful customer service! I was blown away by how quickly my query was responded to, and how caring and understanding Robyn and Pamela were, and was incredibly satisfied with the actions they took to rectify the problem I had. A really wonderful experience. Great job on having such an amazing team!
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Anonymous
1 reviews | Active since Jan 2020
5 May 2020, 06:51
Excellent Customer Service!!
It's become a norm these days to receive bad customer service, so one can imagine just how DELIGHTED I was to receive world class service. I emailed Mandys at 8:30pm on 03.05.2020 (Sunday evening), regarding an issue I had experienced. To be 100% honest, I was not expecting a reply purely because that's the level of service set by big brand companies. Nevertheless, I detailed my issues and to my absolute SURPRISE I get a response! On a Sunday! Mind you, this was not an automated response, it was a personal response from a wonderful lady by the name of Robyn Goldschmidt (Marketing Manager), with such a title yet the amount of respect and concern she showed me - I repeat ...on a Sunday night! I was blown away. To end off her response she requested my cell number in order for the Customer Service Manager to get in contact with me. On 04.05.2020 I received a call from Pamela Kitchin (Customer Care Manager) to assist me further. WOW!!! once again, I was blown away. Pamela was all ears to my concerns and it wasn't hard to tell just how sincere she was by the sound of her voice and the apologies she conveyed, she also detailed how they would further assist me and she was able to bring humour to the situation which eased everything up even more! In the midst of the epidemic we're currently facing, I cannot thank these two wonderful ladies enough for providing WORLD CLASS service. It's said "Word of mouth is your biggest marketing tool" and believe me, I haven't stopped singing of the excellent service received. Thank you! Thank you!.... And Thank you!
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Anonymous
1 reviews | Active since Jan 2020
5 May 2020, 06:51
Excellent Customer Service!!
It's become a norm these days to receive bad customer service, so one can imagine just how DELIGHTED I was to receive world class service. I emailed Mandys at 8:30pm on 03.05.2020 (Sunday evening), regarding an issue I had experienced. To be 100% honest, I was not expecting a reply purely because that's the level of service set by big brand companies. Nevertheless, I detailed my issues and to my absolute SURPRISE I get a response! On a Sunday! Mind you, this was not an automated response, it was a personal response from a wonderful lady by the name of Robyn Goldschmidt (Marketing Manager), with such a title yet the amount of respect and concern she showed me - I repeat ...on a Sunday night! I was blown away. To end off her response she requested my cell number in order for the Customer Service Manager to get in contact with me. On 04.05.2020 I received a call from Pamela Kitchin (Customer Care Manager) to assist me further. WOW!!! once again, I was blown away. Pamela was all ears to my concerns and it wasn't hard to tell just how sincere she was by the sound of her voice and the apologies she conveyed, she also detailed how they would further assist me and she was able to bring humour to the situation which eased everything up even more! In the midst of the epidemic we're currently facing, I cannot thank these two wonderful ladies enough for providing WORLD CLASS service. It's said "Word of mouth is your biggest marketing tool" and believe me, I haven't stopped singing of the excellent service received. Thank you! Thank you!.... And Thank you!
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Anonymous
1 reviews | Active since Jan 2020
20 May 2018, 09:30
Good service, and patience with me.
Great service and patients from a sales manager Pamela. I queried the product, Pamela had sent me a new box but I was still experiencing the same problem. I was set on just not using the product anymore. Pamela refused the fact that the product was just not the same and sent me another box. The second box worked the way it was supposed to. Than you Pamela for your patience.
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Anonymous
1 reviews | Active since Jan 2020
20 May 2018, 09:30
Good service, and patience with me.
Great service and patients from a sales manager Pamela. I queried the product, Pamela had sent me a new box but I was still experiencing the same problem. I was set on just not using the product anymore. Pamela refused the fact that the product was just not the same and sent me another box. The second box worked the way it was supposed to. Than you Pamela for your patience.
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Anonymous
1 reviews | Active since Jan 2020
13 Jun 2015, 15:40
Lee-Chem Laboratories has effective customer care
Hello Peter<br> <br> I recently bought DX Smooth Hair Remover at Clicks Middestad (Bloemfontein). It resulted in burning my scalp after applying it on the head. I called Lee-Chem Laboratories regarding this issue. Upon talking to Pam, I realised that Lee-Chem Laboratories is very professional and well-organised in terms of managing its relations with the customers. Pam apologised for the problem I experienced and promised to post the creams I should apply. I received both the face wash and lotion by post within 7 days. The two creams are so effective because they have a good smoothing effect on my face. I would like to compliment Lee-Chem Laboratories for the effective customer care.
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Anonymous
1 reviews | Active since Jan 2020
13 Jun 2015, 15:40
Lee-Chem Laboratories has effective customer care
Hello Peter<br> <br> I recently bought DX Smooth Hair Remover at Clicks Middestad (Bloemfontein). It resulted in burning my scalp after applying it on the head. I called Lee-Chem Laboratories regarding this issue. Upon talking to Pam, I realised that Lee-Chem Laboratories is very professional and well-organised in terms of managing its relations with the customers. Pam apologised for the problem I experienced and promised to post the creams I should apply. I received both the face wash and lotion by post within 7 days. The two creams are so effective because they have a good smoothing effect on my face. I would like to compliment Lee-Chem Laboratories for the effective customer care.
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