Leapfrog Property Group
Verified Business
|1.7|6 Reviews (last 12 months)|Responds in 145h 10m
Leapfrog Property Group
Verified Business
|1.7
6 Reviews (last 12 months)
Responds in 145h 10m
Performance(last 12 months):
TrustIndex
0
Ranking
#61
in Real Estate
Reply Time
145h 10m
Review Distribution
1.7|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 19:05
DO NOT USE LEAPFROG KALAHARI.
The Leapfrog Kalahari branch in Kathu, namely Marsy qnd Heide gave me thee worst run around ever. On viewing of the rental property i pointed out issues one as small as a leaking tap which wasnt actually leaking but running. When I moved in i ended up repairing the issue they took advantage of the fact that i wasnt a local and i was desperate for a place. You could clearly tell that the house was cleaned in a hurry. Window sills, the rear door step was never touched. The gates were covered in bird ****. Never cleaned. The blinds were grimy and dirty never cleaned. The windows were the same. But the never skipped a beat when it came to invoicing. Lying telling me they are just helping a friend get the place rented out. I was desperate i paid a holding deposit. Yet nothing was done in preparation for me moving in. Marsy Botha is argumentative and is very bossy and its clear she is the boss in her personal life because she tried tp pull that bossyness trick on me which failed dismally because i didnt fall out of a tree. She then decided she cant deal with me she will pass me over to Heide Jardim who was just as useless as Marsy. No difference the con was that Marsy is very busu and Heide is better suited to handling issues and responding. Marsy has whattsapp which doesnt show read messages. You can call Marsy with a normal airtime call until u blue in the face, she will reply with a whattsapp voicenote. Until i told her off and warned never ever to whattsapp me again. If she has no regard for me then i have none for her. Complete disregard. The leaking tap took less than 5mins. When i eventually settled in i realized the state of the property and i lost my composure. IF YPU ARE FORCED TO USE THESE PEOPLE MAKE SURE YOU INSPECT THE PROPERTY PROPERLY AND HOLD THEM TO A TURN AROUND DATE FOR ALL REPAIRS. DONT PAY NO HOLDING DEPOSIT. THATS A ****. REMEMBER THE TWO NAMES MARSY BOTHA AND HEIDE JARDIM.
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 19:05
DO NOT USE LEAPFROG KALAHARI.
The Leapfrog Kalahari branch in Kathu, namely Marsy qnd Heide gave me thee worst run around ever. On viewing of the rental property i pointed out issues one as small as a leaking tap which wasnt actually leaking but running. When I moved in i ended up repairing the issue they took advantage of the fact that i wasnt a local and i was desperate for a place. You could clearly tell that the house was cleaned in a hurry. Window sills, the rear door step was never touched. The gates were covered in bird ****. Never cleaned. The blinds were grimy and dirty never cleaned. The windows were the same. But the never skipped a beat when it came to invoicing. Lying telling me they are just helping a friend get the place rented out. I was desperate i paid a holding deposit. Yet nothing was done in preparation for me moving in. Marsy Botha is argumentative and is very bossy and its clear she is the boss in her personal life because she tried tp pull that bossyness trick on me which failed dismally because i didnt fall out of a tree. She then decided she cant deal with me she will pass me over to Heide Jardim who was just as useless as Marsy. No difference the con was that Marsy is very busu and Heide is better suited to handling issues and responding. Marsy has whattsapp which doesnt show read messages. You can call Marsy with a normal airtime call until u blue in the face, she will reply with a whattsapp voicenote. Until i told her off and warned never ever to whattsapp me again. If she has no regard for me then i have none for her. Complete disregard. The leaking tap took less than 5mins. When i eventually settled in i realized the state of the property and i lost my composure. IF YPU ARE FORCED TO USE THESE PEOPLE MAKE SURE YOU INSPECT THE PROPERTY PROPERLY AND HOLD THEM TO A TURN AROUND DATE FOR ALL REPAIRS. DONT PAY NO HOLDING DEPOSIT. THATS A ****. REMEMBER THE TWO NAMES MARSY BOTHA AND HEIDE JARDIM.
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Anonymous
1 reviews | Active since Jan 2020
10 Nov 2025, 09:49
EXCEPTIONAL SERVICE
I have been house hunting for almost a year and have viewed over 15 houses, dealing with quite a few agents along the way, until I met Brenda Steinfeld. I cannot recommend her highly enough! She is an absolute pleasure to deal with. I first viewed one of her properties in Sydenham, which unfortunately wasn’t the right fit. However, after I shared the specifics of what we were looking for, Brenda kept us in mind. A few months later, she sent me one of her new listings and it was exactly what we had been searching for! Just a day later, we signed an Offer to Purchase. Brenda even connected us with a fantastic bond originator, making the process incredibly smooth. Within a week, our bond was approved! In just a few months, I’ll be moving into my dream home. All thanks to Brenda’s professionalism, and personal touch.
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Anonymous
1 reviews | Active since Jan 2020
10 Nov 2025, 09:49
EXCEPTIONAL SERVICE
I have been house hunting for almost a year and have viewed over 15 houses, dealing with quite a few agents along the way, until I met Brenda Steinfeld. I cannot recommend her highly enough! She is an absolute pleasure to deal with. I first viewed one of her properties in Sydenham, which unfortunately wasn’t the right fit. However, after I shared the specifics of what we were looking for, Brenda kept us in mind. A few months later, she sent me one of her new listings and it was exactly what we had been searching for! Just a day later, we signed an Offer to Purchase. Brenda even connected us with a fantastic bond originator, making the process incredibly smooth. Within a week, our bond was approved! In just a few months, I’ll be moving into my dream home. All thanks to Brenda’s professionalism, and personal touch.
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Anonymous
1 reviews | Active since Jan 2020
30 Aug 2025, 08:20
Unprofessional!!!!
So utterly annoyed at Leapfrog specifically one Agent Juan. We enquired about a property to rent on Tuesday- asking to view at ANY TIME possible. The agent said that there was construction happening and we will only be able to go on Saturday morning - we confirmed an appointment for 11Am. Saturday morning came and he sent a WhatsApp at 10 AM saying that another client came to view the property on Monday and they took the place. So ,he fully knowing that a client viewed the property on Monday and obviously confirmed they were taking the place still went ahead and booked us for Saturday just to cancel with that message an hour before going to view. The WORST , he send the message and about a minute later sent another message asking if we still wanted to come and view or not???! How in the world does that make sense Juan? 1 message: “the place is taken…” 2 minute later “do you still want to go and view the property?” Leapfrog make this make sense! Won’t recommend using them.
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Anonymous
1 reviews | Active since Jan 2020
30 Aug 2025, 08:20
Unprofessional!!!!
So utterly annoyed at Leapfrog specifically one Agent Juan. We enquired about a property to rent on Tuesday- asking to view at ANY TIME possible. The agent said that there was construction happening and we will only be able to go on Saturday morning - we confirmed an appointment for 11Am. Saturday morning came and he sent a WhatsApp at 10 AM saying that another client came to view the property on Monday and they took the place. So ,he fully knowing that a client viewed the property on Monday and obviously confirmed they were taking the place still went ahead and booked us for Saturday just to cancel with that message an hour before going to view. The WORST , he send the message and about a minute later sent another message asking if we still wanted to come and view or not???! How in the world does that make sense Juan? 1 message: “the place is taken…” 2 minute later “do you still want to go and view the property?” Leapfrog make this make sense! Won’t recommend using them.
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Anonymous
1 reviews | Active since Jan 2020
15 Aug 2025, 14:08
Unprofessional Conduct and False Commission Claims
NB: Warning to Others Leapfrog appears willing to:- Make up commission claims that don't exist in contracts Hold client funds hostage to pressure payment Resort to ************ when challenged Misrepresent contractual terms to extract money. Avoid this company at all costs. Their business practices are questionable at best, and they seem willing to use any tactic to extract money they're not entitled to. Nature of Complaint Attempted financial *****, unprofessional conduct, withholding of tenant funds, and ************ tactics. Background In June 2023, I signed a rental management agreement with Leapfrog for property management services at my rental property. The contract was specifically for rental services only - tenant placement, rent collection, and property management. No sales commission was ever agreed upon or mentioned in any documentation. The Problem In 2025, my tenant independently decided to purchase the property. The sale was negotiated and completed directly between myself and the tenant with no involvement from Leapfrog. I only informed them to arrange termination of the rental agreement. Leapfrog's Unprofessional Actions 1. False Commission Demand Despite having no sales mandate and providing zero sales services, Leapfrog demanded 5% commission on the property sale. They falsely claimed this was "industry standard" and an "agreed introductory commission" - complete fiction. 2. Holding Tenant Funds Hostage Most seriously, Leapfrog is withholding the tenant's security deposit to pressure payment of their bogus commission claim. This is essentially holding someone else's money hostage for money they're not entitled to. 3. Creating False Facts In follow-up emails, their agent Thinus Brummer, referred to an "agreed introductory commission" that never existed, attempting to create contractual obligations that were never discussed or agreed upon. 4. ************ and Threats When I stood my ground, Thinus became hostile and unprofessional: Made personal attacks and character ********ations Threatened action for "defamatory statements" as a result of pointing out his incorrect characterization imp**** in his mails Used ************ tactics saying "future instances will not be tolerated" Demanded unnecessary documentation as stalling tactics 5. Complete Lack of Professionalism Their representative suggested my word "would not amount to much" and made other disparaging comments entirely inappropriate for a business relationship. Impact Financial: Attempted to extract thousands in unwarranted commission Stress: Harassment and ************ Tenant Impact: Innocent tenant's deposit held hostage for Leapfrog's greed Trust: Complete breakdown of professional relationship Current Status Property sale completed without their involvement PPRA (Property Practitioners Regulatory Authority) complaint lodged for unprofessional conduct Tenant's deposit still being withheld inappropriately
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Anonymous
1 reviews | Active since Jan 2020
15 Aug 2025, 14:08
Unprofessional Conduct and False Commission Claims
NB: Warning to Others Leapfrog appears willing to:- Make up commission claims that don't exist in contracts Hold client funds hostage to pressure payment Resort to ************ when challenged Misrepresent contractual terms to extract money. Avoid this company at all costs. Their business practices are questionable at best, and they seem willing to use any tactic to extract money they're not entitled to. Nature of Complaint Attempted financial *****, unprofessional conduct, withholding of tenant funds, and ************ tactics. Background In June 2023, I signed a rental management agreement with Leapfrog for property management services at my rental property. The contract was specifically for rental services only - tenant placement, rent collection, and property management. No sales commission was ever agreed upon or mentioned in any documentation. The Problem In 2025, my tenant independently decided to purchase the property. The sale was negotiated and completed directly between myself and the tenant with no involvement from Leapfrog. I only informed them to arrange termination of the rental agreement. Leapfrog's Unprofessional Actions 1. False Commission Demand Despite having no sales mandate and providing zero sales services, Leapfrog demanded 5% commission on the property sale. They falsely claimed this was "industry standard" and an "agreed introductory commission" - complete fiction. 2. Holding Tenant Funds Hostage Most seriously, Leapfrog is withholding the tenant's security deposit to pressure payment of their bogus commission claim. This is essentially holding someone else's money hostage for money they're not entitled to. 3. Creating False Facts In follow-up emails, their agent Thinus Brummer, referred to an "agreed introductory commission" that never existed, attempting to create contractual obligations that were never discussed or agreed upon. 4. ************ and Threats When I stood my ground, Thinus became hostile and unprofessional: Made personal attacks and character ********ations Threatened action for "defamatory statements" as a result of pointing out his incorrect characterization imp**** in his mails Used ************ tactics saying "future instances will not be tolerated" Demanded unnecessary documentation as stalling tactics 5. Complete Lack of Professionalism Their representative suggested my word "would not amount to much" and made other disparaging comments entirely inappropriate for a business relationship. Impact Financial: Attempted to extract thousands in unwarranted commission Stress: Harassment and ************ Tenant Impact: Innocent tenant's deposit held hostage for Leapfrog's greed Trust: Complete breakdown of professional relationship Current Status Property sale completed without their involvement PPRA (Property Practitioners Regulatory Authority) complaint lodged for unprofessional conduct Tenant's deposit still being withheld inappropriately
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Anonymous
1 reviews | Active since Jan 2020
23 Jun 2025, 05:48
If you don’t mind waiting a year buying a house buy it at leapfrog
Bought a house from leapfrog Month end January even now the house it’s still not registered..everyday it’s a new story, I’m even panicking sometimes thinking I got ****med or something because it usually takes 3months now we going on our 6th month and they even forced me to settle my transfer and bond fees early now I’m just waiting hopelessly. I’m humbled
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Anonymous
1 reviews | Active since Jan 2020
23 Jun 2025, 05:48
If you don’t mind waiting a year buying a house buy it at leapfrog
Bought a house from leapfrog Month end January even now the house it’s still not registered..everyday it’s a new story, I’m even panicking sometimes thinking I got ****med or something because it usually takes 3months now we going on our 6th month and they even forced me to settle my transfer and bond fees early now I’m just waiting hopelessly. I’m humbled
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Anonymous
1 reviews | Active since Jan 2020
26 May 2025, 13:23
Leapfrog rental agency disappointing
Very dissapointed I have rented a place milnerton Tijgerhof for 4 years and have been a loyal payer all along. Even kept my mouth while i was wrongly accused of *****ing power and tampering with the meter box this came from Keigleigh. I didnt want to sign another 1 year lease as the place is falling apart. I said il do 6 months. Strange just after that i got notice from landlord to be out the next month.Leapfrog “keigleigh” said said that she has no clue why. I was pressured to find a place within a month. A week before i moved out she said that there is tenants that want to view my flat. I was confused just to realise it is family member he wants to help out and inconvenience me as a loyal payer. Now that i moved out an exit inspection was done but never had an entrance inspection so how do u measure this up or against something. I moved in and window has a crack with airforce bases just close by all the planes that come of it slowly cracked even further i have to pay. They keeping a R2000 behind. I moved out the 30 April 2025 and up to now my deposit NOT been refunded.This is ridiculous almost 4 weeks from moving out!!!! She is not in a hurry and this is my money that is accumulating intrest in there bank account.
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Anonymous
1 reviews | Active since Jan 2020
26 May 2025, 13:23
Leapfrog rental agency disappointing
Very dissapointed I have rented a place milnerton Tijgerhof for 4 years and have been a loyal payer all along. Even kept my mouth while i was wrongly accused of *****ing power and tampering with the meter box this came from Keigleigh. I didnt want to sign another 1 year lease as the place is falling apart. I said il do 6 months. Strange just after that i got notice from landlord to be out the next month.Leapfrog “keigleigh” said said that she has no clue why. I was pressured to find a place within a month. A week before i moved out she said that there is tenants that want to view my flat. I was confused just to realise it is family member he wants to help out and inconvenience me as a loyal payer. Now that i moved out an exit inspection was done but never had an entrance inspection so how do u measure this up or against something. I moved in and window has a crack with airforce bases just close by all the planes that come of it slowly cracked even further i have to pay. They keeping a R2000 behind. I moved out the 30 April 2025 and up to now my deposit NOT been refunded.This is ridiculous almost 4 weeks from moving out!!!! She is not in a hurry and this is my money that is accumulating intrest in there bank account.
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2025, 10:47
Incompetency and lack of Communication
I need to share the level of incompetence of the Agent Kully Ziphethe on managing my property at Lion Pride and lack of empathy and understanding on my financial strain. The lack of care and customer service is so visible that the agent has failed to serve the tenant with a notice to vacate since October 2024 to date. All attempts to escalate these matters with the Roodepoort office has failed. This is so painful as the tenant has not honoured the payment agreement from onset which somehow has been condoned by the Agent and the company. The agent and the company has failed to improve on their communication skills since our engagement, they are incapable of noting a communication even just to respond to emails. please ask anyone from Senior Management to assist as all attempts to make sense of this incompetence has failed.
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2025, 10:47
Incompetency and lack of Communication
I need to share the level of incompetence of the Agent Kully Ziphethe on managing my property at Lion Pride and lack of empathy and understanding on my financial strain. The lack of care and customer service is so visible that the agent has failed to serve the tenant with a notice to vacate since October 2024 to date. All attempts to escalate these matters with the Roodepoort office has failed. This is so painful as the tenant has not honoured the payment agreement from onset which somehow has been condoned by the Agent and the company. The agent and the company has failed to improve on their communication skills since our engagement, they are incapable of noting a communication even just to respond to emails. please ask anyone from Senior Management to assist as all attempts to make sense of this incompetence has failed.
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