Robbing customers

We purchased the vehicle directly from them in 2021, and all service work under the motor plan was completed through their authorised centre. Issues began to arise in 2025. There is a particular service consultant, Mr Morne, whose approach appeared to be intended to cause frustration. The vehicle developed an unusual noise, and despite multiple visits—over four times—they persisted in asserting that there was no fault with the vehicle. It was only after we raised concerns with Land Rover that the issue was addressed, revealing that the brake pads had developed cracks.

In December, the vehicle indicated a major service requirement, despite the mileage being approximately 94,000 miles. We were advised to wait until January, which we did. Subsequently, we were told to bring the vehicle in March since it had not yet reached 100,000 miles. We took the vehicle in March, and then they requested us to return it in April.

We were abroad during April; upon our return and subsequent booking, we were informed that the vehicle was now out of warranty.

Land Rover should have removed the major service warning while the vehicle was still under warranty; however, this was not done.

It appears that Land Rover acted in a manner that disadvantaged us, possibly influenced by concerns related to the dealership Lazarus Motors.