Lagoon Beach Hotel
Unclaimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
Lagoon Beach Hotel
Unclaimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|2 Reviews
Sep '25 - Aug '26
Frequently Asked Questions About Lagoon Beach Hotel
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Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Mncedisi
1 reviews | Active since Nov 2024
22 Feb 2026, 18:53
Refund request
I am writing to lodge a formal complaint regarding my recent stay at Lagoon beach hotel in Cape Town that was supposed to be from 22/01/2026 to 28/01/2026. During my stay, I discovered a significant ****roach infestation in my room. I observed multiple ****roaches in the bathroom and sleeping area, including on the walls and near the bed. This created unsanitary and unacceptable conditions and raised serious health concerns. I immediately reported the issue to the hotel management on 23/01/2026 at 4am, cancelled my booking and requested a refund However, despite them acknowledging the issue, the hotel refused to provide a full refund, they only acknowledged their fault, apologised and offered to pay 50% refund. I seek assistance in recovering the amount paid for accommodation that was not provided in a safe and sanitary condition. My booking confirmation number: ***
Helpful (0)
|Replies (0)M
Mncedisi
1 reviews | Active since Nov 2024
22 Feb 2026, 18:53
Refund request
I am writing to lodge a formal complaint regarding my recent stay at Lagoon beach hotel in Cape Town that was supposed to be from 22/01/2026 to 28/01/2026. During my stay, I discovered a significant ****roach infestation in my room. I observed multiple ****roaches in the bathroom and sleeping area, including on the walls and near the bed. This created unsanitary and unacceptable conditions and raised serious health concerns. I immediately reported the issue to the hotel management on 23/01/2026 at 4am, cancelled my booking and requested a refund However, despite them acknowledging the issue, the hotel refused to provide a full refund, they only acknowledged their fault, apologised and offered to pay 50% refund. I seek assistance in recovering the amount paid for accommodation that was not provided in a safe and sanitary condition. My booking confirmation number: ***
0
Replies (0)MM
Martin M
1 reviews | Active since Apr 2019
13 Nov 2025, 13:04
Lagoon Beach Hotel Star Service
I would like to appreciate the professionalism of Ofentse, She is a real star, solution driven and ethical. My overall experience at the hotel was great, would definitely host an event here or come personally on vacation.
Helpful (0)
|Replies (0)MM
Martin M
1 reviews | Active since Apr 2019
13 Nov 2025, 13:04
Lagoon Beach Hotel Star Service
I would like to appreciate the professionalism of Ofentse, She is a real star, solution driven and ethical. My overall experience at the hotel was great, would definitely host an event here or come personally on vacation.
0
Replies (0)