Lactalis
1.6|23 reviews
DR
Danny R
1 reviews | Active since Member
29 Dec 2025, 10:57
On 12 December 2025, we purchased 230g tub of President medium fat cream cheese plain from PicknPay (cnr Radium & Osmium Streets) Carletonville
On 12 December 2025, we purchased 230g tub of President medium fat cream cheese plain from PicknPay (cnr Radium & Osmium Streets) Carletonville. On opening the tub on 14 December 2025 we found that the cheese had a sour smell and looked lumpy. The cheese was bought for a function and was disappointing to find it in poor quality and not usable for our function. The batch number is 6 00 1049 119 887. PD: 03/10/2025 11:41 BB: 01/01/2025 253 141 The matter was reported to Lactalis on 19 December 2025. Reagan from Lactalis requested more information and which was submitted on 22 December 2025. Since then no further response from Lactalis has been received. The 72 hours that Lactalis had stated by when response will be received has passed.
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Replies (1)DR
Danny R's updateReviewer Update
30 Dec 2025, 13:32The response from Lactalis is that complaint has been discussed with our technologist who will take the necessary action to prevent a recurrence of such an unfortunate incident.
No feedback on why the product was bad before the best before date making the response even more disappointing than the poor quality product from Lactalis.
No feedback on why the product was bad before the best before date making the response even more disappointing than the poor quality product from Lactalis.
DR
Danny R's update30 Dec 2025, 13:32
Reviewer Update
The response from Lactalis is that complaint has been discussed with our technologist who will take the necessary action to prevent a recurrence of such an unfortunate incident.
No feedback on why the product was bad before the best before date making the response even more disappointing than the poor quality product from Lactalis.
No feedback on why the product was bad before the best before date making the response even more disappointing than the poor quality product from Lactalis.