Dear Sunil
Thank you for reaching out to us. We apologize for the unpleasant experience during your visit at Wagendrift.
Campsites are exclusively for those booked to stay overnight; however, we have a lovely picnic area perfectly suited for day visitors. We are very sorry to hear that the ablutions did not meet your expectations. We take cleanliness seriously and have our team cleaning the ablutions at least 2 times a daily.
Regarding the long grass, we are truly sorry to hear that you felt that the service was missed. Upon consulting with the cleaning team, we were given assurance that the grass is maintained religiously, particularly during the high peak season for holidaying visitors. However, we profusely apologize for your experience and have conveyed such to the Resort Management with a focus on ensuring that Ezemvelo provides its guest with nothing but the best quality service.
Kind Regards, Miss. Xoli Ngema : Guest Relations Officer
EZEMVELO KZN WILDLIFE|Queen Elizabeth Park |1 Peter Brown Drive | Montrose | Pietermaritzburg |3201PO Box 13053|Cascades| 3202 | Republic of South AfricaTel: +27 (0)33 ***|Fax: +27(0)86 ***Email:
***| website:
www.kznwildlife.com