Disappointing service

We use this facility on a fairly regular basis.

Today, 27DEC25, we used this facility again to request a Wash and Vac.

The customer service has deteriorated over the last couple years. In the beginning upon arrival at the wash bay, one was met and all details and inspection were carried out. Then it went to a customer having to step into the office, for the vehicle inspection and details. Today, although I was observed standing by the vehicle and no-one meeting me, for me to step into the office. Where I was asked for a contact number and what would be required. No name requested. Was then advised cost and time it would take - 2.5hrs and that a SMS would be sent when ready. The vehicle arrived at 09h40, SMS was sent at 12h15.

I took my keys and paid, went to the vehicle and noticed rite off the bonnet was not properly attended too. Even the Roll-Deck. This was obvious, even in the artificial lighting. Took the vehicle home and inspected again. Only to find that no proper care was taken in the cleaning of this vehicle. The bonnet not only still had the dirt marks but also still had the paint splatter. The grill and bumper were also not attended too properly. The Roll-Deck shows that it was wiped from 2 sides, leaving a section in the top middle unwiped. This is all very disappointing and makes one wonder if Kwik-Fit really cares about s it's serviced OR is just a means to an end.