If you are a potential guest, please carefully re-consider your choice

Dear Legacy Hotel,

Not sure if I am rating the same place as other guests! It just does not warrant anything more than 2 stars and certainly not a place I would recommend to my valued German guests.

If you are a potential guest, please carefully consider your choice of this premium priced establishment - you should explore alternatives unless you self cater.

The room is comfortable. It is not self catering, so the restaurant is a vital feature of our stay. At 1st glance it was not bad. However, we soon realised that this must be one of the worst restaurants we have experienced since our student years. With no alternative options and 2 days to go, the “Barcelos” fast food delivery is now probably the only viable alternative we have (I noticed their delivery bike when we entered and it now makes sense!).

It was soon evident that the staff is either new or not trained and the chef probably weekend off. I hope the morning game drive and spa will counter our disappointment.

Few examples: chicken bones in our chicken mayonaise lunch sandwich / dinner presentation and quality was terrible / our table was not clean and upon cleaning we were both accidentally sprayed with a strong chemical / service was non-existing and had to revert to reception to request service / the spingbok was not edible (although a bottle of Tabasco and red wine made it tolerable) / the neighbouring table with 8 guest was also very vocal on their bad experience.

// Yet, I am amazed at the many 5 star reviews and rated as a 4 star establishment - this cannot be possible!

As always my reviews are honest and done in good faith to provide the team an opportunity to reflect what the “legacy standard” is all about. I strongly suggest you visit your own restaurant and measure it against your own standard.

“ A Legacy property is not about its bricks and mortar, the spacious rooms or fine restaurants. Visiting our world is about discovering something new, something amazing, a place where you will experience special moments to cherish for a lifetime.”

Kind regards