Kone Elevators

I have just moved into a lifestyle retirement village in Scottburgh KZN. The Kone elevator has been out of order for some time and by listening to other people that live here, this is a common occurrence. The other day I saw a pretty old lady in absolute agony with a pinched nerve in her back, having to climb four flights of stairs. I notice that periodically a Kone technician appears and hangs around a bit trying to attend to the broken elevator, then leaves for another week or so, with the elevator still not working. For representatives of an international company that allegedly prides itself with world class product and service (according to their website), there seems to be a major disconnect between what they say and what they actually do. So I would seriously recommend to anyone in the design and construction of structures requiring an elevator, to think very carefully about using Kone to use one of the other well known brands such as Otis or Schindler. I have had the experience of witnessing the professionalism, caring and promptness of Otis Elevators.