Poor service

My family and I visited Cape Town from the 4th of January till the 7th. We were booked at Knightsbridge luxury apartments unit 803. On check out I had forgotten my shoes but immediately when I realized I called the lady who helped us check out that I forgot my shoes. The lady confirmed she has them and I told her I will send money that they be couriered to me, she agreed. I called the following Tuesday to make arrangements for my shoes to be couriered. I let her she can take the shoes to postnet at canal walk and send her my address this lady kept quiet the whole time I had to call her only for her to tell me she has never couriered anything in her life so she doesn't what to do. I asked if she was not familiar with postnet she said no, I explained I will ewallet the money, you just drop of the shoes and give them my address, she said she is busy, I even said no when you have time just let me know you are there I will send the money.this lady kept quiet the whole week I call her today she doesn't answer my calls eventually she buzz me I call her now making other arrangements that she drop the shoes at security of the apartments and postnet will pick them up. I even told her the service I got there is poor she start shouting that she has my shoes she have been busy and I said you cannot have my property and keep quite for to two weeks and not get back to me. She hung up on me so I am not sure now if she will take my shoes to the security for postnet pick them up or what her number is 0624836711. The place was really nice but the service and retrieving thing is a long process. Can anybody call me back about my shoes please