Standard dropped from 100 to 0 very quickly

My 1st time at Bistro was an amazing experience, fantastic service from James (waiter), really enjoyed myself, couldn't fault anything.The 2nd time (22 Jan 2022) was the worst, I BOOKED for my partner's birthday only to get there and our names were not on the list. We were given a table we didn't want, I was sooooo disappointed. Our waiter tried getting us a table on the deck after other people had left but I was too annoyed to care because our effort to make a booking was useless and it felt like they were doing us a favour as though we were out of our league. Service is everything to me and this time, they messed up big time and no effort was made to check the cause of their error and/or make up for it. Talk about spoiling one's birthday, totally ruined the mood.