Unhelpful

I was looking for a Flymow Drive Belt and as they were basically the only persons that had it on there website I contacted them. I knew my TL350 was not an easy product to find. I called them Glen answered the phone and told me that I must please phone Gardena SA as they do not have stock.. He gave me the number and so I called Gardena after hanging up. Gardena very friendly and helpfull sales person told me "Mam I do have stock, this is the part no. To order but unfortunately we do not sell to the public directly" He asked were I got there number and I explained from Kloof Lawnmower Centre.. He rep**** just phone them back give them the part number and asked them to add the item as a special order.. I thanked him and said my good buy.. Phoned Kloof back again explained everything and gave them the part number also again stating I will pay for the shipping aswell.. More then a week passed no feedback.. So I made a follow-up this week. Asked to speak to Glen again as he was the one that helped in the first place.. He was busy left a message.. Well.Cell C had network problems this week.. I got a SMS from Glen just stating thet have not stock and were NOT able to help me.. This left me cheesed off.. I called Gardena back on Wednesday and again very friendly staff assisted me to find a company in Pretoria.. Please note this was Wednesday when I contacted Cosave Powerbuild explained my situation and today at 14:15 got a call from Powerbuild telling me my drive belt has arrived and I could come and collect.. Now that is customer service.. Kloof it is clear you just did not want to assit in my delema. Would not recommend you for online shopping or assistance