Kiwi.com
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Kiwi.com
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTR
Tunin R
1 reviews | Active since Aug 2017
26 Feb 2026, 08:25
AVOID THIS SITE LIKE THE PLAGUE AND DO NOT BOOK WITH THEM.
I tried to book an internal flight in Japan assuming that the ticket would be confirmed immediately. Almost 24 hours later and Kiwi says that they cannot confirm the ticket due to "technical issues" between them and the carrier and they can only issue a 90% refund. I have requested a 100% refund as I need to book connecting flights as well but they keep sending me the same system-generated message. AVOID THIS SITE LIKE THE PLAGUE AND DO NOT BOOK WITH THEM.
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Tunin R
1 reviews | Active since Aug 2017
26 Feb 2026, 08:25
AVOID THIS SITE LIKE THE PLAGUE AND DO NOT BOOK WITH THEM.
I tried to book an internal flight in Japan assuming that the ticket would be confirmed immediately. Almost 24 hours later and Kiwi says that they cannot confirm the ticket due to "technical issues" between them and the carrier and they can only issue a 90% refund. I have requested a 100% refund as I need to book connecting flights as well but they keep sending me the same system-generated message. AVOID THIS SITE LIKE THE PLAGUE AND DO NOT BOOK WITH THEM.
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kgomotso M
1 reviews | Active since Oct 2019
28 Dec 2025, 12:45
My refund that is taking forever to be resolved
I made a booking via kiwi.com, from CPT to JHB, I canceled my booking on 13 December, they told me that I need to wait 14 days to get my refund and the 14 days has passed, I never get an clear communication from them, I'm the one doing the follow up, they keep tell me that the third-party is delaying the process, so I called the Airline I was going to use which is Airlink and they informed me that, my booking is not canceled and no communication from kiwi.com regarding my cancelation. Nathan from Kiwi is the person I'm was chatting too, I requested the communication that was sent from kiwi to Airlink and he told me I had to wait 3 days to receive the email with the communication 😠. 14 days plus 3 days waiting. In my case I don't know who is fooling who 😠 all I want is my refund, but you get the stupid auto respond with apologies and no direct information to when I will receive my refund from kiwi.. NEVER USE THEM
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kgomotso M
1 reviews | Active since Oct 2019
28 Dec 2025, 12:45
My refund that is taking forever to be resolved
I made a booking via kiwi.com, from CPT to JHB, I canceled my booking on 13 December, they told me that I need to wait 14 days to get my refund and the 14 days has passed, I never get an clear communication from them, I'm the one doing the follow up, they keep tell me that the third-party is delaying the process, so I called the Airline I was going to use which is Airlink and they informed me that, my booking is not canceled and no communication from kiwi.com regarding my cancelation. Nathan from Kiwi is the person I'm was chatting too, I requested the communication that was sent from kiwi to Airlink and he told me I had to wait 3 days to receive the email with the communication 😠. 14 days plus 3 days waiting. In my case I don't know who is fooling who 😠 all I want is my refund, but you get the stupid auto respond with apologies and no direct information to when I will receive my refund from kiwi.. NEVER USE THEM
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Comien Van der Merwe
1 reviews | Active since Oct 2015
10 Sept 2025, 16:47
Avoid Avoid Avoid
I booked tickets through Kiwi.com on 5 July 2025 and immediately noticed a mistake on the name of one of the tickets. I requested a name change right away and was charged almost the same amount as for a new ticket for it. Weeks later, I was refunded only half of that charge, as they claimed they could only amend the name on certain tickets. Since then, the situation has become a complete mess: • No proper name change was ever done on any of the tickets I originally bought. • I was forced to purchase additional tickets for the legs they said couldn’t be changed. • I now have duplicate tickets for some parts of my trip, but no valid tickets for others, as they are now claiming that they actually could change the name on the new tickets, but not for the other legs of the trip. • I keep getting conflicting information about which legs were supposedly changed. • To make it worse, the agency has stopped responding to my requests for clarification. This entire experience has been stressful, costly, and unprofessional. At this point, I feel I cannot trust Kiwi.com with any future bookings. Travel is stressful enough without having to fight for basic communication and accountability from the company you book with. I strongly advise others to think twice before using this agency.
Helpful (0)
|Replies (0)CVdM
Comien Van der Merwe
1 reviews | Active since Oct 2015
10 Sept 2025, 16:47
Avoid Avoid Avoid
I booked tickets through Kiwi.com on 5 July 2025 and immediately noticed a mistake on the name of one of the tickets. I requested a name change right away and was charged almost the same amount as for a new ticket for it. Weeks later, I was refunded only half of that charge, as they claimed they could only amend the name on certain tickets. Since then, the situation has become a complete mess: • No proper name change was ever done on any of the tickets I originally bought. • I was forced to purchase additional tickets for the legs they said couldn’t be changed. • I now have duplicate tickets for some parts of my trip, but no valid tickets for others, as they are now claiming that they actually could change the name on the new tickets, but not for the other legs of the trip. • I keep getting conflicting information about which legs were supposedly changed. • To make it worse, the agency has stopped responding to my requests for clarification. This entire experience has been stressful, costly, and unprofessional. At this point, I feel I cannot trust Kiwi.com with any future bookings. Travel is stressful enough without having to fight for basic communication and accountability from the company you book with. I strongly advise others to think twice before using this agency.
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