Kimberly Clark SA

Based on recent customer reviews, Kimberly Clark SA is facing significant dissatisfaction from long-standing customers, particularly regarding Huggies nappies and Kotex sanitary products. A recurring theme is concern about declining product quality, with customers reporting defective nappies, broken fasteners, and adhesive issues on pads. Customers consistently mention frustration with the call centre and complaint resolution process, citing unanswered emails, unfulfilled voucher promises, and difficulty escalating issues. Loyalty appears to be eroding, with several reviewers indicating they trusted the brand for years and now feel let down by both product and service standards.