Disgusting service from Soweto and Northriding Kiddies Korner

Went to Kiddies Korner Soweto Branch, for 5years I've been happy with them but today was a nightmare. A stylist came up to ask which hairstyle would we prefer, told her about it and first point of departure was her stating how bad thr condition of my daughter's hair was in, well that's why I'm at the salon but then I asked her so does that mean we won't be able to do her hair, and she said no you can. I do not have a problem when my child cries at the salon however I do have a problem with no empathy whatsoever given to the child, her head is turned back and forth with no communication from the stylist, as she cries, no form of acknowledgement or comfort given yet their motto is kids get their hair done with an ouchless treatment but not this time around. To make matters worse, I took my kid and left having had paid for whatever they did and moved to their northriding branch and upon my arrival I was told that they are the same company with the Soweto branch and if I was t happy with Soweto then they too can't help me. This was said by a lady by the name of Precious and fortunately I have a recording of her because I knew that they had already been informed by Soweto. I really hope this will be sort by them reaching out to me asap otherwise I'm taking further steps.