Poor Service Experience

i Reported the below and no response from KFC.

I am writing to express my dissatisfaction with the service I received yesterday at KFC Mabopane while using the drive-thru.

I waited for more than 30 minutes without any communication or explanation for the delay. When I finally reached the ordering point, I politely tried to ask if there was a problem so that customers could be informed and possibly choose to leave before more cars joined the queue. Unfortunately, the st...