KFC Gateway Mall
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
KFC Gateway Mall
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Ntokozo M
1 reviews | Active since Jun 2018
27 Mar 2026, 08:03
KFC Gateway Trash
Obviously, came here to pen my frustration but seeing as they are already rated a 1 star here. Means they are known for being pathetic. I’ve been waiting for my order from 18:26 and only I have not received it at 19:03. Apparently I’m waiting for a Boxmaster
Helpful (0)
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Ntokozo M
1 reviews | Active since Jun 2018
27 Mar 2026, 08:03
KFC Gateway Trash
Obviously, came here to pen my frustration but seeing as they are already rated a 1 star here. Means they are known for being pathetic. I’ve been waiting for my order from 18:26 and only I have not received it at 19:03. Apparently I’m waiting for a Boxmaster
0
Replies (0)SM
Stephanie M
1 reviews | Active since Apr 2022
11 Mar 2026, 18:05
Disappointed
Bought a double crunch meal for my son he held it up to take his first bite when i noticed the bottom bun was full of mould. It was so disgusting to look at let alone eat n hold it. Staff had no name badgers. Managers not helpful. Had to call for service.
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Stephanie M
1 reviews | Active since Apr 2022
11 Mar 2026, 18:05
Disappointed
Bought a double crunch meal for my son he held it up to take his first bite when i noticed the bottom bun was full of mould. It was so disgusting to look at let alone eat n hold it. Staff had no name badgers. Managers not helpful. Had to call for service.
0
Replies (0)AM
Ashley M
1 reviews | Active since Jul 2012
8 Mar 2026, 22:30
Ongoing issue with ice cream machine
I would like to raise a formal complaint regarding the service at your Gateway outlet. Every Sunday afternoon, my family and I make a point of stopping by the store to buy ice cream. Unfortunately, we are almost always told by the staff that the ice cream machine is not working. This has become a recurring issue, and it is extremely frustrating. What concerns me most is that there is never any notice placed at the entrance or inside the store informing customers that the ice cream machine is out of order. Customers only discover this after waiting in line or approaching the counter. I would like to understand the following: • Why does the ice cream machine appear to be out of service so frequently? • What steps are being taken to repair or replace the machine? • Who is responsible for managing this outlet, and ensuring that equipment issues are resolved promptly? • Why are customers not informed in advance when a key product like ice cream is unavailable? This is not the first time I have raised this concern. I previously complained about the same issue in 2025, yet the situation appears unchanged. The staff themselves seem accustomed to telling customers that the machine is not working, which suggests that this has become a normal occurrence rather than an occasional breakdown. As a loyal customer who enjoys visiting your stores with my family, this is disappointing. Consistently arriving at the store only to be told that ice cream is unavailable reflects poorly on the systems, maintenance processes, and customer communication at this outlet. I sincerely hope KFC will take this matter seriously and investigate the ongoing issue at the Gateway store. Reliable service and transparent communication with customers are essential, and I believe improvements are necessary to prevent further disappointment. I would appreciate feedback on what actions will be taken to resolve this matter.
Helpful (0)
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Ashley M
1 reviews | Active since Jul 2012
8 Mar 2026, 22:30
Ongoing issue with ice cream machine
I would like to raise a formal complaint regarding the service at your Gateway outlet. Every Sunday afternoon, my family and I make a point of stopping by the store to buy ice cream. Unfortunately, we are almost always told by the staff that the ice cream machine is not working. This has become a recurring issue, and it is extremely frustrating. What concerns me most is that there is never any notice placed at the entrance or inside the store informing customers that the ice cream machine is out of order. Customers only discover this after waiting in line or approaching the counter. I would like to understand the following: • Why does the ice cream machine appear to be out of service so frequently? • What steps are being taken to repair or replace the machine? • Who is responsible for managing this outlet, and ensuring that equipment issues are resolved promptly? • Why are customers not informed in advance when a key product like ice cream is unavailable? This is not the first time I have raised this concern. I previously complained about the same issue in 2025, yet the situation appears unchanged. The staff themselves seem accustomed to telling customers that the machine is not working, which suggests that this has become a normal occurrence rather than an occasional breakdown. As a loyal customer who enjoys visiting your stores with my family, this is disappointing. Consistently arriving at the store only to be told that ice cream is unavailable reflects poorly on the systems, maintenance processes, and customer communication at this outlet. I sincerely hope KFC will take this matter seriously and investigate the ongoing issue at the Gateway store. Reliable service and transparent communication with customers are essential, and I believe improvements are necessary to prevent further disappointment. I would appreciate feedback on what actions will be taken to resolve this matter.
0
Replies (0)NG
Naynay G
1 reviews | Active since Nov 2025
25 Nov 2025, 23:36
KFC REVIEW
I am sad to say that I am a big fan of KFC however utterly disappointed in KFC specifically the branch in gateway opposite boulevard... Sadly I purchased KFC on the 25th of November and wasted so much of money because all that KFC went straight in the trash.... Mash and gravy which is my favourite thing to eat was sour(so sour) funny joke my sister and I were actually trying to play a guessing game to guess how long that mash and gravy out for because it tasted like three days that's how sour it was.... And after that we became abit hesitant to eat the chicken from there.... That's my experience from KFC branch in gateway
Helpful (0)
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Naynay G
1 reviews | Active since Nov 2025
25 Nov 2025, 23:36
KFC REVIEW
I am sad to say that I am a big fan of KFC however utterly disappointed in KFC specifically the branch in gateway opposite boulevard... Sadly I purchased KFC on the 25th of November and wasted so much of money because all that KFC went straight in the trash.... Mash and gravy which is my favourite thing to eat was sour(so sour) funny joke my sister and I were actually trying to play a guessing game to guess how long that mash and gravy out for because it tasted like three days that's how sour it was.... And after that we became abit hesitant to eat the chicken from there.... That's my experience from KFC branch in gateway
0
Replies (0)