Unresolved Complaint – Poor Service and Product Quality

Dear KFC Customer Care Team,

On 8 November, I received a call from the manager at BP Nonqubela regarding a complaint I had lodged. He assured me that he would contact me again on Tuesday, 11 November, with a resolution. Unfortunately, I never received that follow-up call.

This experience has been deeply disappointing. Not only has the product quality declined, but so has the in-store service and contact centre support. To add to this, the manager’s failure to honour his promise to call back reflects a lack of accountability and professionalism.

As a loyal customer, I expected better from KFC. However, given the consistently poor service and product experience, I am now reconsidering my support for the brand.