KM
Key Moves
Verified Business
KM
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Key Moves consistently delivers professional, friendly, and efficient relocation services across South Africa. Customers praise the packing crews, named consultants, and care taken with belongings. A small minority of reviews describe serious failures including damaged furniture, late arrivals, and missing items, indicating that delivery execution can vary significantly between crews despite strong overall standards.
TrustIndex
8
Ranking
#5
in Couriers & Delivery
NPS Score
60
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Key Moves consistently delivers professional, friendly, and efficient relocation services across South Africa. Customers praise the packing crews, named consultants, and care taken with belongings. A small minority of reviews describe serious failures including damaged furniture, late arrivals, and missing items, indicating that delivery execution can vary significantly between crews despite strong overall standards.
Key Moves's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customers repeatedly highlight friendly, professional, and patient staff (9.0). Named agents like Zanele, Danielle, Fortunate, and JC are praised for ownership and clear communication. Sales teams accommodate multiple booking changes without complaint, making the experience feel personal and supportive.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Thank-you to Key Moves for the efficient and cost-effective move of our goods between Johannesburg and Cape Town. Your team of men, who moved us into an apartment block, meeting several challenges in this - were kind and helped us a great deal. Thank-you Key Moves
1 reviews | Active since Jan 2020
Thank-you to Key Moves for the efficient and cost-effective move of our goods between Johannesburg and Cape Town. Your team of men, who moved us into an apartment block, meeting several challenges in this - were kind and helped us a great deal. Thank-you Key Moves
1 reviews | Active since Jan 2020
Key Moves were professional, helpful, timeous and took good care loading and unloading our valuables. They are to be commended on their good service at a reasonable price 👍🏻
1 reviews | Active since Jan 2020
Key Moves were professional, helpful, timeous and took good care loading and unloading our valuables. They are to be commended on their good service at a reasonable price 👍🏻
1 reviews | Active since Jan 2020
Even though one or two things did not make the move, they went out of their way. Their sales team was very patient even though we changed the outline quite a few times and the team was competent and friendly.
1 reviews | Active since Jan 2020
Even though one or two things did not make the move, they went out of their way. Their sales team was very patient even though we changed the outline quite a few times and the team was competent and friendly.
1 reviews | Active since Jan 2020
I was very happy and content with your services. Goods were delivered on time and without damages or scratches. The only challenge was that the truck that was sent with the goods was too big to enter our residential premises hence we had to collect our items from the main gate. Otherwise I highly recommend
1 reviews | Active since Jan 2020
I was very happy and content with your services. Goods were delivered on time and without damages or scratches. The only challenge was that the truck that was sent with the goods was too big to enter our residential premises hence we had to collect our items from the main gate. Otherwise I highly recommend
1 reviews | Active since Jan 2020
I have used Key Moves for 4 different moves in the past 8 years. Each time the staff have been incredible, from the sales staff to the drivers and packers. Being pregnant during to of the moves the guys where all extremely helpful and went above and beyond to make the process smooth. I recommend them to family and friend always.
1 reviews | Active since Jan 2020
I have used Key Moves for 4 different moves in the past 8 years. Each time the staff have been incredible, from the sales staff to the drivers and packers. Being pregnant during to of the moves the guys where all extremely helpful and went above and beyond to make the process smooth. I recommend them to family and friend always.
Key Moves scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 2. Their strongest theme is Customer Service (4.5); their weakest is Parcel Safety (4). The top AI-rated Couriers & Delivery business on Hellopeter is Cape Removals (4.7). How is the AI Score calculated? →
Key Moves has a TrustIndex of 8 out of 10 on Hellopeter, based on 54 reviews in the last 12 months. Hellopeter has tracked Key Moves across 217 total reviews. How is the TrustIndex calculated? →