KCS Group (PTY) LTD
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
KCS Group (PTY) LTD
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
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Anonymous
1 reviews | Active since Jan 2020
20 Dec 2018, 14:57
The worst service and customer care i have experienced in my entire life!!
KCS ISP. I have never in my life as a consumer of various services struggled this much with any service provider as i do with KCS. I have been complaining about my internet service for the past couple of months and it just costs me more and more money every time. As i continuesly have to put down a thousand rand for them to shift my satelite dish as on their side it shows that my internet speed is fine. I am currently paying for an 8 Meg line at KCS and i can bareley load facebook pictures in the newsfeed. There is only two of us on this line and thats the scary part. My last mail to KCS to wich i never got a response or a phone call as i requested in brackets below. "Hi Monique , I hope you are well ? Is the wifi issue sorted as of yet? I am back online but the wifi is still very slow and limited! So i keep finding myself paying for your services and also paying my service provider twice as much as i am paying for my services at KCS. My facebook does not load the photos on my newsfeed at all thats how slow ... This is most definite not normal and i do not know what to do anymore ... this is now a monthly problem and i am tired of paying a R1000.00 every other month for KCS to come and shift my dish. I am a loyal paying customer and expect to receive the services i am paying for as such. If this is not resolved ASAP i will send KCS ISP my bill for the data usage and believe me this is quite a substantial amount. I do not see how after i lodge multiple complaints that not a single one of your staff members or managers are made aware and can not just take 5 minutes to phone me to enquire if my problem has been resolved to my satisfaction or not!? This would be my last mail of complaint directly to your company , if this complaint is not resloved in a timeously fashion i will take matter further. Regards Gabriel" Like i mentioned before this was not my first complaint and i do have email proof of every single complaint that i have lodged directly to someone at KCS ISP. Yet no one is getting back to me! But i receive my monthly bill on time like clock work every month. I hope that KCS ISP gets back to me as they have not done that in months.
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Anonymous
1 reviews | Active since Jan 2020
20 Dec 2018, 14:57
The worst service and customer care i have experienced in my entire life!!
KCS ISP. I have never in my life as a consumer of various services struggled this much with any service provider as i do with KCS. I have been complaining about my internet service for the past couple of months and it just costs me more and more money every time. As i continuesly have to put down a thousand rand for them to shift my satelite dish as on their side it shows that my internet speed is fine. I am currently paying for an 8 Meg line at KCS and i can bareley load facebook pictures in the newsfeed. There is only two of us on this line and thats the scary part. My last mail to KCS to wich i never got a response or a phone call as i requested in brackets below. "Hi Monique , I hope you are well ? Is the wifi issue sorted as of yet? I am back online but the wifi is still very slow and limited! So i keep finding myself paying for your services and also paying my service provider twice as much as i am paying for my services at KCS. My facebook does not load the photos on my newsfeed at all thats how slow ... This is most definite not normal and i do not know what to do anymore ... this is now a monthly problem and i am tired of paying a R1000.00 every other month for KCS to come and shift my dish. I am a loyal paying customer and expect to receive the services i am paying for as such. If this is not resolved ASAP i will send KCS ISP my bill for the data usage and believe me this is quite a substantial amount. I do not see how after i lodge multiple complaints that not a single one of your staff members or managers are made aware and can not just take 5 minutes to phone me to enquire if my problem has been resolved to my satisfaction or not!? This would be my last mail of complaint directly to your company , if this complaint is not resloved in a timeously fashion i will take matter further. Regards Gabriel" Like i mentioned before this was not my first complaint and i do have email proof of every single complaint that i have lodged directly to someone at KCS ISP. Yet no one is getting back to me! But i receive my monthly bill on time like clock work every month. I hope that KCS ISP gets back to me as they have not done that in months.
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