Kauai Cradlestone mall-Bad service

I’m a regular customer at Kauai Cradlestone Mall and usually have a great experience. The team is always friendly, welcoming, and does a really good job, which keeps me coming back. However, my experience with Seipati has been disappointing. She was shouting at me, and even when some staff members tried to speak to her, she continued and came across as rude and disrespectful. I hope this can be addressed, because the rest of the staff truly provide excellent service.