Joy Furniture
Claimed Business
|4.1|19 Reviews (last 12 months)|This business does not respond to reviews
Joy Furniture
Claimed Business
|4.1
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Joy Furniture receives strong praise for the beauty, uniqueness and high quality of its furniture range, with customers consistently mentioning a stunning showroom and standout sales support, particularly highlighting an attentive consultant named Gwen. Shoppers describe smooth in store experiences and items that elevate their homes. However, a recurring theme on the negative side centres on delivery failures, with buyers reporting long waits after deposits, missed delivery dates and poor communication. Concerns also surface around product origin claims and refund handling, denting overall trust.
Performance(last 12 months):
Trustindex Rating
5NPS Score
14Likely
TrustIndex
5
NPS Score
14
Recommended: Likely
Review Distribution
4.1|19 Reviews
Sep '25 - Aug '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Desiree
1 reviews | Active since Mar 2026
16 Mar 2026, 16:00
The team was patient, professional and went the extra mile to ensure I was satisfied
The team was patient, professional and went the extra mile to ensure I was satisfied. Delivery was smooth and furniture arrived in perfect condition.
Helpful (0)
|Replies (0)D
Desiree
1 reviews | Active since Mar 2026
16 Mar 2026, 16:00
The team was patient, professional and went the extra mile to ensure I was satisfied
The team was patient, professional and went the extra mile to ensure I was satisfied. Delivery was smooth and furniture arrived in perfect condition.
0
Replies (0)eR
evi R
1 reviews | Active since Aug 2024
4 Feb 2026, 11:38
Outstanding service and quality
Ordering furniture from a great distance without ever having seen or touched it is something very special and requires a great deal of trust. On top of that came a very short delivery timeframe, which was an additional challenge, as otherwise we would have had to sleep on the floor when moving in. All in all, I was taken care of so perfectly by Gwen that every question was clarified through open dialogue, and all requirements regarding delivery time and quality were more than met. Gwen and the logistics team were exceptionally friendly, and in the end the furniture now shines with wonderful quality and an overwhelming design that elevates everything else in our rooms.
Helpful (0)
|Replies (0)eR
evi R
1 reviews | Active since Aug 2024
4 Feb 2026, 11:38
Outstanding service and quality
Ordering furniture from a great distance without ever having seen or touched it is something very special and requires a great deal of trust. On top of that came a very short delivery timeframe, which was an additional challenge, as otherwise we would have had to sleep on the floor when moving in. All in all, I was taken care of so perfectly by Gwen that every question was clarified through open dialogue, and all requirements regarding delivery time and quality were more than met. Gwen and the logistics team were exceptionally friendly, and in the end the furniture now shines with wonderful quality and an overwhelming design that elevates everything else in our rooms.
0
Replies (0)P