POOR CUSTOMER SERVICE BY OWNER - WAYNE YOUNG

This business should not be supported at all!!! Not only is their service of poor quality but their management is useless (Brian) and the owner ( Wayne Young) is just as bad.

I took my vehicle to be washed on 1 February 2020 at 18:15 for a Joe's Special (R199). I went into the mall and returned at 20:45 and paid for my car wash - BIGGEST MISTAKE!!! After paying I went to my car, firstly to still find that there is still hard bird poo on the back light and the roof of the car. I looked around the car and found that the front bumper was also still dirty - full of small bugs.

I took it up with management (Brian) to report the car was not properly cleaned.... they now want to relearn at 9pm!!! Later to find the car was never vacuumed. As a unhappy customer I requested a refund- had to speak to Wayne via telephone and he said he promises he will phone me the next morning to process the refund- still waiting!!! I've WhatsApped him my bank details where he reads and never replies. I phone him and he tells me it's been done, when I ask for proof he has an excuse that he not at the office will send later etc - I have all messages to prove it.

As small as R200.00 is, I paid for a service that I never received and this is THEFT!!!

I HOPE YOU SLEEP WELL AT NIGHT KNOWING THAT YOU STEAL CUSTOMERS MONEY AND CANNOT PROVIDE A SERVICE!!!! YOUR DAY WILL COME MR WAYNE YOUNG!!!