Jeunesse Global SCAM - NO refund after returning product

I purchased products from Jeunesse Global for over R 3500 end of 2019. After reading reviews online, I wasn't happy to use the product I purchased. I decided to return the products sealed as it was sent to me and I contacted them using their online system. I was told to return for refund less 10%, that means I will get 90% of the monies I have paid. However after returning the product on 2nd Jan 2020 and it was received by their offices on 03rd Jan 2020, I am still waiting for my refund. The company seem to ignore my requests and there is no real Customer care systems operating in RSA. Every time I raise a ticket or make a call it was closed after a week without resolving. The company seem to not really want to refund after more than 6 weeks. I lost my money and the product I paid for. It seems a very big SCAM operating in RSA and around the world. If this wasn't resolved and refunded by end of Feb-2020 I will be reporting this to law enforcement.