Jason Gregory
Claimed Business
|3.4|18 Reviews (last 12 months)|This business does not respond to reviews
Jason Gregory
Claimed Business
|3.4
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Jason Gregory receives a sharply divided customer experience. Satisfied buyers consistently praise the craftsmanship, finish, and premium feel of the rings, alongside fast delivery and helpful pre-purchase guidance from staff such as Joy. However, a recurring theme among dissatisfied customers centres on plating wearing off after short periods of wear, persistent sizing inaccuracies, repeated failed exchanges, and courier fees being passed to the buyer. Customers also raise concerns about unresponsive WhatsApp support, refund delays, and a perceived lack of accountability for defective or incorrectly sized engagement and wedding rings.
Performance(last 12 months):
Trustindex Rating
4.2NPS Score
-100Unlikely
TrustIndex
4.2
NPS Score
-100
Recommended: Unlikely
Review Distribution
3.4|18 Reviews
Sep '25 - Aug '26
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
R
L
SB
Sumari B
1 reviews | Active since Feb 2023
23 May 2026, 20:06
DO NOT BUY FROM JASON GREGORY!!!
If I could give a minus rating that would be more accurate. Do not, I repeat, DO NOT!!! buy his jewellery. Looks amazing online, but after sale service absolutely disgusting. The rings change colour and when you report this, you have to return the rings via courier at your own cost. Where on earth have you ever heard of a legitimate business requesting returns at your cost???
Helpful (0)
|Replies (0)SB
Sumari B
1 reviews | Active since Feb 2023
23 May 2026, 20:06
DO NOT BUY FROM JASON GREGORY!!!
If I could give a minus rating that would be more accurate. Do not, I repeat, DO NOT!!! buy his jewellery. Looks amazing online, but after sale service absolutely disgusting. The rings change colour and when you report this, you have to return the rings via courier at your own cost. Where on earth have you ever heard of a legitimate business requesting returns at your cost???
0
Replies (0)L
GP
Grace P
1 reviews | Active since Jun 2022
15 May 2026, 14:13
Gold fading
I bought a set of rings(Serenity ring) on the 25th March 2026. I realized today that the gold is fading and I sent a WhatsApp enquiry. Am being told it gonna cost R700 to fix both ring that i used for 7 weeks. Warranty is 30 days. This is pathetic and actually going to throw away this ring. Shein probably has better quality than this nonsense!
Helpful (0)
|Replies (0)GP
Grace P
1 reviews | Active since Jun 2022
15 May 2026, 14:13
Gold fading
I bought a set of rings(Serenity ring) on the 25th March 2026. I realized today that the gold is fading and I sent a WhatsApp enquiry. Am being told it gonna cost R700 to fix both ring that i used for 7 weeks. Warranty is 30 days. This is pathetic and actually going to throw away this ring. Shein probably has better quality than this nonsense!
0
Replies (0)AS
Ayanda S
1 reviews | Active since Mar 2026
13 Mar 2026, 11:04
Engagement Ring Plating Wore Off After Two Weeks – Company Refusing Refund
Title: Engagement Ring Plating Wore Off After Two Weeks – Company Refusing Refund My husband purchased my engagement ring from this company on 8 January, and he proposed on 13 January. As you can imagine, this ring has very important sentimental value to me. From the day I received it, I followed all the care instructions provided by the company. I did not wear the ring while sleeping, I avoided water, chemicals, and lotions, and I handled it with great care. Shockingly, within approximately two weeks of normal wear, the gold plating on the back of the ring began fading and wearing off. This is extremely disappointing and unacceptable for a ring that is meant to be worn daily, especially an engagement ring. I contacted the company immediately and explained the issue. Their response was that the ring could be recoated if I paid R350 because the issue was apparently reported one day outside of their warranty period. While I understand businesses have policies, a product losing its finish after only two weeks clearly raises concerns about the quality and durability of the item. Paying for recoating is also not a reasonable solution. I have come across other feedback online where a customer had their ring recoated and experienced the same problem again shortly afterwards. This suggests that recoating may only be a temporary fix rather than addressing the underlying issue. I therefore requested a refund, as I do not feel confident that the ring will not continue to have the same problem repeatedly. Unfortunately, the company has refused to refund the ring and insists that the only option is to pay for recoating. Under the Consumer Protection Act, consumers are entitled to receive goods that are of good quality, durable, and suitable for their intended purpose. A ring losing its plating after two weeks of careful wear does not meet those reasonable expectations. At this stage I am extremely disappointed with both the quality of the product and the company’s unwillingness to take responsibility for what appears to be a defective item. If this matter is not resolved fairly, I will be escalating the complaint through the appropriate consumer channels. I hope the company will reconsider their position and resolve this matter appropriately.
Helpful (0)
|Replies (0)AS
Ayanda S
1 reviews | Active since Mar 2026
13 Mar 2026, 11:04
Engagement Ring Plating Wore Off After Two Weeks – Company Refusing Refund
Title: Engagement Ring Plating Wore Off After Two Weeks – Company Refusing Refund My husband purchased my engagement ring from this company on 8 January, and he proposed on 13 January. As you can imagine, this ring has very important sentimental value to me. From the day I received it, I followed all the care instructions provided by the company. I did not wear the ring while sleeping, I avoided water, chemicals, and lotions, and I handled it with great care. Shockingly, within approximately two weeks of normal wear, the gold plating on the back of the ring began fading and wearing off. This is extremely disappointing and unacceptable for a ring that is meant to be worn daily, especially an engagement ring. I contacted the company immediately and explained the issue. Their response was that the ring could be recoated if I paid R350 because the issue was apparently reported one day outside of their warranty period. While I understand businesses have policies, a product losing its finish after only two weeks clearly raises concerns about the quality and durability of the item. Paying for recoating is also not a reasonable solution. I have come across other feedback online where a customer had their ring recoated and experienced the same problem again shortly afterwards. This suggests that recoating may only be a temporary fix rather than addressing the underlying issue. I therefore requested a refund, as I do not feel confident that the ring will not continue to have the same problem repeatedly. Unfortunately, the company has refused to refund the ring and insists that the only option is to pay for recoating. Under the Consumer Protection Act, consumers are entitled to receive goods that are of good quality, durable, and suitable for their intended purpose. A ring losing its plating after two weeks of careful wear does not meet those reasonable expectations. At this stage I am extremely disappointed with both the quality of the product and the company’s unwillingness to take responsibility for what appears to be a defective item. If this matter is not resolved fairly, I will be escalating the complaint through the appropriate consumer channels. I hope the company will reconsider their position and resolve this matter appropriately.
0
Replies (0)PM
Portia M
1 reviews | Active since May 2019
24 Feb 2026, 16:49
Unusable Ring, Endless Courier Costs, Zero Accountability, bad practices.
1 star is generous for Jason Gregory Co. I purchased a ring in December 2025, delivered in January 2026, but it arrived far too large despite ordering according to their specifications and confirming via WhatsApp. Instead of resolving the issue, the company exchanged the ring three times, each time sending another oversized ring, while I had to cover courier costs between Johannesburg and Cape Town. Despite my repeated requests for a refund, they only offered partial refunds of 30–40% and insisted I keep an unusable ring. I reluctantly agreed after failing multiple times, and the they they’ve process the refund that was on 5th of February and to date no refund has been paid. Their WhatsApp service has stopped responding, and their landline does not connect. After 2 months of exhausting communication and 3 weeks since they claimed a refund would be authorized, I feel misled, frustrated, and denied my hard-earned money.
Helpful (0)
|Replies (0)PM
Portia M
1 reviews | Active since May 2019
24 Feb 2026, 16:49
Unusable Ring, Endless Courier Costs, Zero Accountability, bad practices.
1 star is generous for Jason Gregory Co. I purchased a ring in December 2025, delivered in January 2026, but it arrived far too large despite ordering according to their specifications and confirming via WhatsApp. Instead of resolving the issue, the company exchanged the ring three times, each time sending another oversized ring, while I had to cover courier costs between Johannesburg and Cape Town. Despite my repeated requests for a refund, they only offered partial refunds of 30–40% and insisted I keep an unusable ring. I reluctantly agreed after failing multiple times, and the they they’ve process the refund that was on 5th of February and to date no refund has been paid. Their WhatsApp service has stopped responding, and their landline does not connect. After 2 months of exhausting communication and 3 weeks since they claimed a refund would be authorized, I feel misled, frustrated, and denied my hard-earned money.
0
Replies (0)