Ackermans Policy not paid out been a member for more than 15 years

The IUA is of no use to ackermans members who has funeral policies attached to their accounts their customer service and management are all ***********! I have filled in an insurance claim form of my departed family member who passed away in December who had an insurance attached to her policy they have not sorted out the claim after ive sent numerous proof of death and necessary docs they claim the policy lapsed in June which is a lie coz my family member made payment in November 2025. I need this matter sorted immediately its been 3 months since tje family member departed!