Its Home Solar
Claimed Business
|3.9|9 Reviews (last 12 months)|This business does not respond to reviews
Its Home Solar
Claimed Business
|3.9
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Its Home Solar receives strong praise for the quality and speed of its solar installations, with customers consistently mentioning professional workmanship, neat wiring, friendly teams, and clear technical explanations. Many highlight competitive pricing and same-day responsiveness on certain support requests. However, a recurring theme among dissatisfied customers concerns aftersales conduct, with reports of aggressive communication, swearing, threats around payment or warranty disputes, and reluctance to honour workmanship guarantees. The contrast between excellent installation experiences and troubling post-installation interactions defines the overall customer sentiment.
Performance(last 12 months):
NPS Score
16Likely
NPS Score
16
Recommended: Likely
Review Distribution
3.9|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
Johan B
1 reviews | Active since Jul 2025
9 Apr 2026, 15:57
Professioneel
Baie professionele en netjies Installasie. Vriendelike span. My Solar was geinstaleer in 6 ure. Die solar werk uitstekend. Tegnologie en funksies was mooi verduidelik. Ek kan hul verseker aanbeveel. Baie dankie Johan Erasmus en span.
Helpful (0)
|Replies (0)JB
Johan B
1 reviews | Active since Jul 2025
9 Apr 2026, 15:57
Professioneel
Baie professionele en netjies Installasie. Vriendelike span. My Solar was geinstaleer in 6 ure. Die solar werk uitstekend. Tegnologie en funksies was mooi verduidelik. Ek kan hul verseker aanbeveel. Baie dankie Johan Erasmus en span.
0
Replies (0)L
Lufuno
1 reviews | Active since Oct 2024
17 Dec 2025, 08:53
Thank you
My solar system was installed six months ago by It's Home Solar. The team completed the task in a single day and is very friendly and professional. I was given an explanation of the technology, which operated flawlessly right away. Always accommodating and quick to reply when you ask for help.
Helpful (0)
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Lufuno
1 reviews | Active since Oct 2024
17 Dec 2025, 08:53
Thank you
My solar system was installed six months ago by It's Home Solar. The team completed the task in a single day and is very friendly and professional. I was given an explanation of the technology, which operated flawlessly right away. Always accommodating and quick to reply when you ask for help.
0
Replies (0)AT
Andre T
1 reviews | Active since Dec 2025
11 Dec 2025, 18:36
Thank you Its Home Solar
I recently had a solar system installed, and I can confidently say the service was nothing short of excellent. From the first consultation to the final handover, everything was handled with precision, professionalism, and genuine care. The team arrived on time, worked neatly, and made sure every detail was completed to a high standard. They explained the system clearly, answered all my questions, and left the site spotless. The workmanship is solid, the wiring is clean, and the performance of the system has exceeded my expectations. It’s rare to find a company that delivers both quality products and exceptional service, but they absolutely did. I’m extremely satisfied with my installation and would highly recommend them to anyone considering going solar.
Helpful (0)
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Andre T
1 reviews | Active since Dec 2025
11 Dec 2025, 18:36
Thank you Its Home Solar
I recently had a solar system installed, and I can confidently say the service was nothing short of excellent. From the first consultation to the final handover, everything was handled with precision, professionalism, and genuine care. The team arrived on time, worked neatly, and made sure every detail was completed to a high standard. They explained the system clearly, answered all my questions, and left the site spotless. The workmanship is solid, the wiring is clean, and the performance of the system has exceeded my expectations. It’s rare to find a company that delivers both quality products and exceptional service, but they absolutely did. I’m extremely satisfied with my installation and would highly recommend them to anyone considering going solar.
0
Replies (0)A
Anonymous
1 reviews | Active since Apr 2017
11 Dec 2025, 11:14
Review of It’s Home Solar
I had an excellent experience with It’s Home Solar from start to finish. Their team was professional, reliable, and clear in their communication. The initial consultation addressed my concerns honestly and gave me confidence in their approach. Installation was quick, neat, and handled by a team that clearly knew what they were doing. Everything worked perfectly from day one, and the workmanship stood out. I later returned to them for additional panels, and the service was just as consistent. The real highlight came when my inverter failed unexpectedly. It’s Home Solar responded the same day, resolved the issue immediately, and showed a level of commitment that is rare in this industry. They treated the situation with urgency and genuine care. Based on my experience, It’s Home Solar is a company that delivers quality work and stands by its customers. I highly recommend them to anyone considering a solar installation.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Apr 2017
11 Dec 2025, 11:14
Review of It’s Home Solar
I had an excellent experience with It’s Home Solar from start to finish. Their team was professional, reliable, and clear in their communication. The initial consultation addressed my concerns honestly and gave me confidence in their approach. Installation was quick, neat, and handled by a team that clearly knew what they were doing. Everything worked perfectly from day one, and the workmanship stood out. I later returned to them for additional panels, and the service was just as consistent. The real highlight came when my inverter failed unexpectedly. It’s Home Solar responded the same day, resolved the issue immediately, and showed a level of commitment that is rare in this industry. They treated the situation with urgency and genuine care. Based on my experience, It’s Home Solar is a company that delivers quality work and stands by its customers. I highly recommend them to anyone considering a solar installation.
0
Replies (0)DB
Deane B
1 reviews | Active since Dec 2025
5 Dec 2025, 11:40
Terrible after sales
My experience with Its Home Solar has unfortunately not been as positive as others have reported. I began researching solar solutions in mid-2024. After much consideration, I chose Its Home Solar because of strong personal recommendations from family and friends, competitive pricing, and excellent initial interactions. As many know, even with a good deal, solar is still a significant investment. To manage this, I used my home loan to facilitate payment. Before signing any quote, I clearly informed Its Home Solar—both verbally and in writing—about my bank’s application, approval, and payment process. The bank agreed to pay 80% upfront and 20% upon completion and receipt of the COC (Certificate of Compliance). All payments required my written approval and could take up to five working days to clear. Despite their advertising of “no deposit required,” I had no issue with this arrangement. Fast forward to installation on 17 December 2024. After some back-and-forth scheduling, the installation was completed and looked good by any standard. The COC was issued on 18 December, a Thursday, and my family left for a well-deserved Christmas holiday. Then came the shock: on Sunday, 22 December at 17:38, I received a WhatsApp message from the owner stating, “If we do not receive payment we will remove the solar system, regards.” This was only two working days after the COC was issued—and on a Sunday evening before Christmas! I tried calling him several times, but he refused to answer. I then called the admin line, and while the lady was polite, shortly after I received another message: “Read your terms and conditions. If we don’t receive payment tomorrow, we will remove the system and shut it down and lock it.” Attempts to have a civil conversation failed. The next WhatsApp message read: “F off, pay your account or we will switch it off, lock it, then remove it.” This was shocking. They had agreed to the payment terms beforehand, knowing the time frame. If the COC was issued on the 18th, five working days would end on the 27th (considering weekends and public holidays). In fact, payment cleared on 24 December 2024. I thought that was the end of the drama. Fast forward to November 29, 2025. I decided to check the system and discovered a melted MC4 connector on the PV side feeding into the inverter. I immediately sent a photo. Before I could explain, I received a prompt response: it was a loose connection, and they would fix it. When I asked if this was covered under warranty, they confirmed yes and promised to come first thing after the weekend. I was impressed—until the surprises began again. It was confirmed that the owner would arrive Monday at 11 AM. I rearranged commitments to be home. At 10 AM, I WhatsApped to confirm things are still on track, and they said yes. Then, out of the blue: “Oh, by the way, there’s a call-out fee plus materials invoiced separately.” I questioned this, referring to previous messages and their own T&Cs stating a five-year warranty for workmanship issues. A loose connection or poor crimp is clearly workmanship-related. After back-and-forth with admin (as the owner again refused calls), the reason changed: now they claimed I was overloading the system. This made no sense—no one had inspected the site, and I have a single string of six 545 W panels in series. The inverter (5 kW Deye hybrid) supports up to 6,500 W PV input. Finally, I got a call from the owner. I hoped for resolution. Instead, I was sworn at repeatedly, threatened, and told I would be assaulted in my own home for “speaking to his staff that way.” I was stunned. At no point had I sworn, raised my voice, or disrespected anyone—I was simply asking reasonable questions. In the end, I hired another contractor who confirmed the issue was a poor crimp and loose connection. A few days later, the admin reached out, saying they would do the repairs at no charge and wanted to end the year peacefully, which I appreciated. However, there was no acknowledgment of the abusive language or threats. I am not telling anyone who they should or should not use. Many have had great experiences, and people I know personally received excellent service. Unfortunately, that was not my case. After digging through older My Broadband and Carbonite forums, I found similar complaints dating back to when they traded as “Its Home Electrical.” It seems that when the owner faces any logical pushback or someone doesn’t blindly trust him, he resorts to bullying and abusive communication. I expect backlash after posting this—maybe even a phone call—but let’s see.
Helpful (0)
|Replies (1)DB
Deane B
1 reviews | Active since Dec 2025
5 Dec 2025, 11:40
Terrible after sales
My experience with Its Home Solar has unfortunately not been as positive as others have reported. I began researching solar solutions in mid-2024. After much consideration, I chose Its Home Solar because of strong personal recommendations from family and friends, competitive pricing, and excellent initial interactions. As many know, even with a good deal, solar is still a significant investment. To manage this, I used my home loan to facilitate payment. Before signing any quote, I clearly informed Its Home Solar—both verbally and in writing—about my bank’s application, approval, and payment process. The bank agreed to pay 80% upfront and 20% upon completion and receipt of the COC (Certificate of Compliance). All payments required my written approval and could take up to five working days to clear. Despite their advertising of “no deposit required,” I had no issue with this arrangement. Fast forward to installation on 17 December 2024. After some back-and-forth scheduling, the installation was completed and looked good by any standard. The COC was issued on 18 December, a Thursday, and my family left for a well-deserved Christmas holiday. Then came the shock: on Sunday, 22 December at 17:38, I received a WhatsApp message from the owner stating, “If we do not receive payment we will remove the solar system, regards.” This was only two working days after the COC was issued—and on a Sunday evening before Christmas! I tried calling him several times, but he refused to answer. I then called the admin line, and while the lady was polite, shortly after I received another message: “Read your terms and conditions. If we don’t receive payment tomorrow, we will remove the system and shut it down and lock it.” Attempts to have a civil conversation failed. The next WhatsApp message read: “F off, pay your account or we will switch it off, lock it, then remove it.” This was shocking. They had agreed to the payment terms beforehand, knowing the time frame. If the COC was issued on the 18th, five working days would end on the 27th (considering weekends and public holidays). In fact, payment cleared on 24 December 2024. I thought that was the end of the drama. Fast forward to November 29, 2025. I decided to check the system and discovered a melted MC4 connector on the PV side feeding into the inverter. I immediately sent a photo. Before I could explain, I received a prompt response: it was a loose connection, and they would fix it. When I asked if this was covered under warranty, they confirmed yes and promised to come first thing after the weekend. I was impressed—until the surprises began again. It was confirmed that the owner would arrive Monday at 11 AM. I rearranged commitments to be home. At 10 AM, I WhatsApped to confirm things are still on track, and they said yes. Then, out of the blue: “Oh, by the way, there’s a call-out fee plus materials invoiced separately.” I questioned this, referring to previous messages and their own T&Cs stating a five-year warranty for workmanship issues. A loose connection or poor crimp is clearly workmanship-related. After back-and-forth with admin (as the owner again refused calls), the reason changed: now they claimed I was overloading the system. This made no sense—no one had inspected the site, and I have a single string of six 545 W panels in series. The inverter (5 kW Deye hybrid) supports up to 6,500 W PV input. Finally, I got a call from the owner. I hoped for resolution. Instead, I was sworn at repeatedly, threatened, and told I would be assaulted in my own home for “speaking to his staff that way.” I was stunned. At no point had I sworn, raised my voice, or disrespected anyone—I was simply asking reasonable questions. In the end, I hired another contractor who confirmed the issue was a poor crimp and loose connection. A few days later, the admin reached out, saying they would do the repairs at no charge and wanted to end the year peacefully, which I appreciated. However, there was no acknowledgment of the abusive language or threats. I am not telling anyone who they should or should not use. Many have had great experiences, and people I know personally received excellent service. Unfortunately, that was not my case. After digging through older My Broadband and Carbonite forums, I found similar complaints dating back to when they traded as “Its Home Electrical.” It seems that when the owner faces any logical pushback or someone doesn’t blindly trust him, he resorts to bullying and abusive communication. I expect backlash after posting this—maybe even a phone call—but let’s see.
0
Replies (1)FD
Frederik D
1 reviews | Active since Jun 2023
20 Nov 2025, 17:40
Excellent service
Great experience, good products installation. Always helpful and accommodating with your requests. Prices very reasonable
Helpful (0)
|Replies (0)FD
Frederik D
1 reviews | Active since Jun 2023
20 Nov 2025, 17:40
Excellent service
Great experience, good products installation. Always helpful and accommodating with your requests. Prices very reasonable
0
Replies (0)JE
Johan E
1 reviews | Active since Jul 2024
16 Nov 2025, 15:46
Its Home Solar great service
Its Home Solar Installation team done a great Job installing my system about 8 months ago, the after sales service is still good and they still help me if there is any problems well done Its Home Solar Team Actor and Sithole and Noel also the office ladies 🙏🙏🙏💯
Helpful (0)
|Replies (0)JE
Johan E
1 reviews | Active since Jul 2024
16 Nov 2025, 15:46
Its Home Solar great service
Its Home Solar Installation team done a great Job installing my system about 8 months ago, the after sales service is still good and they still help me if there is any problems well done Its Home Solar Team Actor and Sithole and Noel also the office ladies 🙏🙏🙏💯
0
Replies (0)FT
Floyd T
1 reviews | Active since Nov 2025
12 Nov 2025, 09:40
ZERO aftersales service !
ZERO aftersales service ! Dealing with this installer has been more than difficult. They never come out to check what could be the problem with the Solar installation? Reporting any issue results you being blamed and sworn at. It's the first time being sworn (yes, sworn at) at with every swear word in the dictionery by a service provider. Instead of coming out and helping us with our issue, we get told that they do 15 installs a month and they are right. I must stop asking for possible rootcauses from Google. They have a Greencard etc. Be aware, they do not prioritize after sales, at all! If you have issue after they do an installation for you, you on your own, like me.
Helpful (0)
|Replies (0)FT
Floyd T
1 reviews | Active since Nov 2025
12 Nov 2025, 09:40
ZERO aftersales service !
ZERO aftersales service ! Dealing with this installer has been more than difficult. They never come out to check what could be the problem with the Solar installation? Reporting any issue results you being blamed and sworn at. It's the first time being sworn (yes, sworn at) at with every swear word in the dictionery by a service provider. Instead of coming out and helping us with our issue, we get told that they do 15 installs a month and they are right. I must stop asking for possible rootcauses from Google. They have a Greencard etc. Be aware, they do not prioritize after sales, at all! If you have issue after they do an installation for you, you on your own, like me.
0
Replies (0)