Ithemba Property Management
2|1,128 reviews
BM
Buhle M
1 reviews | Active since Member
12 May 2026, 18:58
CUTTING TENETS ELECTRICITY
Your building manager Tsakiso Baloyi at the herringbone in salt river is ********ly switching off tenants electricity due to fines that have nothing to do with municipal services. Tsakiso has been issuing fines to residents claiming that they broke some house rules. When the tenants disputes the fine and refuses to pay. He cuts the electricity to the unit, despite the rent, electricity and leves being paid in full by the tenants. This is ******* and unconstitutional! He is not dealing with disputes in a professional and legal manner. This issues WILL be taken to the Cape Town housing tribunal.
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Replies (1)Ithemba Property Management's replyOfficial
14 May 2026, 07:51Dear Buhle,
Thank you for bringing this matter to our attention and for taking the time to formally raise your concerns with us.
We sincerely regret the inconvenience and distress caused by the interruption to your electricity supply. We understand how disruptive situations of this nature can be, and we would like to assure you that your concerns are being treated with the seriousness and urgency they deserve.
Please note that, should you have any disputes regarding charges reflected on your account, you are always welcome to contact our support team on [email protected] or via you Ithemba Residents App. Our agents are available to assist in reviewing your account and addressing any billing-related concerns fairly, transparently, and in accordance with the appropriate processes. We remain committed to ensuring that all disputes are handled professionally and amicably.
Furthermore, we would like to place on record that management is not authorised to disconnect electricity services as a form of payment enforcement. The conduct described in your complaint does not align with our operational procedures or service standards. As such, the matter has been escalated internally for further investigation and appropriate corrective action will be taken where necessary.
In the meantime, to ensure that any possible technical or electrical fault within your unit is attended to without delay, we kindly request that you log a maintenance query via your Residents App at your earliest convenience. Once the request has been submitted, our maintenance team will be assigned to inspect the matter thoroughly and provide the necessary assistance to restore and resolve the issue as quickly as possible.
We appreciate your patience and cooperation while this matter is being investigated and resolved.
Kind Regards
Itheba Property
Thank you for bringing this matter to our attention and for taking the time to formally raise your concerns with us.
We sincerely regret the inconvenience and distress caused by the interruption to your electricity supply. We understand how disruptive situations of this nature can be, and we would like to assure you that your concerns are being treated with the seriousness and urgency they deserve.
Please note that, should you have any disputes regarding charges reflected on your account, you are always welcome to contact our support team on [email protected] or via you Ithemba Residents App. Our agents are available to assist in reviewing your account and addressing any billing-related concerns fairly, transparently, and in accordance with the appropriate processes. We remain committed to ensuring that all disputes are handled professionally and amicably.
Furthermore, we would like to place on record that management is not authorised to disconnect electricity services as a form of payment enforcement. The conduct described in your complaint does not align with our operational procedures or service standards. As such, the matter has been escalated internally for further investigation and appropriate corrective action will be taken where necessary.
In the meantime, to ensure that any possible technical or electrical fault within your unit is attended to without delay, we kindly request that you log a maintenance query via your Residents App at your earliest convenience. Once the request has been submitted, our maintenance team will be assigned to inspect the matter thoroughly and provide the necessary assistance to restore and resolve the issue as quickly as possible.
We appreciate your patience and cooperation while this matter is being investigated and resolved.
Kind Regards
Itheba Property
Best regards,
Ithemba Property Management's reply14 May 2026, 07:51
Official
Dear Buhle,
Thank you for bringing this matter to our attention and for taking the time to formally raise your concerns with us.
We sincerely regret the inconvenience and distress caused by the interruption to your electricity supply. We understand how disruptive situations of this nature can be, and we would like to assure you that your concerns are being treated with the seriousness and urgency they deserve.
Please note that, should you have any disputes regarding charges reflected on your account, you are always welcome to contact our support team on [email protected] or via you Ithemba Residents App. Our agents are available to assist in reviewing your account and addressing any billing-related concerns fairly, transparently, and in accordance with the appropriate processes. We remain committed to ensuring that all disputes are handled professionally and amicably.
Furthermore, we would like to place on record that management is not authorised to disconnect electricity services as a form of payment enforcement. The conduct described in your complaint does not align with our operational procedures or service standards. As such, the matter has been escalated internally for further investigation and appropriate corrective action will be taken where necessary.
In the meantime, to ensure that any possible technical or electrical fault within your unit is attended to without delay, we kindly request that you log a maintenance query via your Residents App at your earliest convenience. Once the request has been submitted, our maintenance team will be assigned to inspect the matter thoroughly and provide the necessary assistance to restore and resolve the issue as quickly as possible.
We appreciate your patience and cooperation while this matter is being investigated and resolved.
Kind Regards
Itheba Property
Thank you for bringing this matter to our attention and for taking the time to formally raise your concerns with us.
We sincerely regret the inconvenience and distress caused by the interruption to your electricity supply. We understand how disruptive situations of this nature can be, and we would like to assure you that your concerns are being treated with the seriousness and urgency they deserve.
Please note that, should you have any disputes regarding charges reflected on your account, you are always welcome to contact our support team on [email protected] or via you Ithemba Residents App. Our agents are available to assist in reviewing your account and addressing any billing-related concerns fairly, transparently, and in accordance with the appropriate processes. We remain committed to ensuring that all disputes are handled professionally and amicably.
Furthermore, we would like to place on record that management is not authorised to disconnect electricity services as a form of payment enforcement. The conduct described in your complaint does not align with our operational procedures or service standards. As such, the matter has been escalated internally for further investigation and appropriate corrective action will be taken where necessary.
In the meantime, to ensure that any possible technical or electrical fault within your unit is attended to without delay, we kindly request that you log a maintenance query via your Residents App at your earliest convenience. Once the request has been submitted, our maintenance team will be assigned to inspect the matter thoroughly and provide the necessary assistance to restore and resolve the issue as quickly as possible.
We appreciate your patience and cooperation while this matter is being investigated and resolved.
Kind Regards
Itheba Property
Best regards,