Absolutely terrible service

Absolutely terrible service from this company. I was given a settlement amount in January 2026, which I have fully paid between February and now. Despite honoring my side of the agreement, I have yet to receive a paid-up letter. To make matters worse, I am still receiving statements with added interest as if the account has not been settled. No one can provide clear answers, and there is a complete lack of accountability. This is highly unprofessional and unacceptable. Once a settlement is paid in full, the account should be closed and confirmed without delay. I strongly advise others to be cautious when dealing with this company. I will be escalating this matter further if it is not resolved urgently.