i-Switch Prepaid Metering (Pty) Ltd
Verified Business
|3.5|29 Reviews (last 12 months)|Responds in 241h 28m
i-Switch Prepaid Metering (Pty) Ltd
Verified Business
|3.5
29 Reviews (last 12 months)
Responds in 241h 28m
AI Review Summary
Based on recent customer reviews, i-Switch Prepaid Metering (Pty) Ltd receives a sharply divided customer experience. Customers consistently praise individual agents such as Lee-Shane, Lee-Ann, Nathanie, Yaseen and Samson for prompt, patient and after-hours assistance via WhatsApp and email. However, a recurring theme is frustration with billing accuracy, where customers report unexplained negative balances, sudden lump-sum deductions and meters allegedly not reading for extended periods. Complaints also highlight slow ticket resolution, perceived high charges, app reliability issues and difficulty reaching support on weekends and holidays.
Performance(last 12 months):
Trustindex Rating
5.2Ranked In Utilities
#7Reply Time
241h 28mNPS Score
-60Unlikely
Replied to 70% of negative reviews
Reply time on negative reviews: 34h 7m
TrustIndex
5.2
Ranking
#7
in Utilities
Reply Time
241h 28m
NPS Score
-60
Recommended: Unlikely
Replied to 70% of negative reviews
Reply time on negative reviews: 34h 7m
Review Distribution
3.5|29 Reviews
Sep '25 - Aug '26
Recent reviews (29)
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