iSwitch
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
iSwitch
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, i-Switch Prepaid Metering (Pty) Ltd receives a sharply divided customer experience. Customers consistently praise individual agents such as Lee-Shane, Lee-Ann, Nathanie, Yaseen and Samson for prompt, patient and after-hours assistance via WhatsApp and email. However, a recurring theme is frustration with billing accuracy, where customers report unexplained negative balances, sudden lump-sum deductions and meters allegedly not reading for extended periods. Complaints also highlight slow ticket resolution, perceived high charges, app reliability issues and difficulty reaching support on weekends and holidays.
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2025, 20:38
Don't use this company!!
Can I just say, DO NOT USE THIS COMPANY. There website does not work when you need to buy water. There is always an issue to log in and buy water!!!! I have been struggling for 3 days just to buy water on their website!! The most USELESS website ever!!!
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2025, 20:38
Don't use this company!!
Can I just say, DO NOT USE THIS COMPANY. There website does not work when you need to buy water. There is always an issue to log in and buy water!!!! I have been struggling for 3 days just to buy water on their website!! The most USELESS website ever!!!
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2025, 13:30
Worst thing to happen to my home
Ever since Iswitch, I’ve never been able to enjoy the luxury that is electricity. You pay ridiculous amounts like R700+ just get 20 units out of it, which is the most ridiculous thing I’ve ever experienced in my life and I’m just ready to move out of this place because we’re being taken advantage of.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2025, 13:30
Worst thing to happen to my home
Ever since Iswitch, I’ve never been able to enjoy the luxury that is electricity. You pay ridiculous amounts like R700+ just get 20 units out of it, which is the most ridiculous thing I’ve ever experienced in my life and I’m just ready to move out of this place because we’re being taken advantage of.
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2024, 16:10
Service
Today I had questions with my water and electricity prepaid I called iswitch and spoke to Nathanie Chellan she explained to me about the services fees charged when buy prepaid electricity and water she was very clear and forthcoming with information I understood everything..thank you very much for excellent service keep it up really appreciated
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2024, 16:10
Service
Today I had questions with my water and electricity prepaid I called iswitch and spoke to Nathanie Chellan she explained to me about the services fees charged when buy prepaid electricity and water she was very clear and forthcoming with information I understood everything..thank you very much for excellent service keep it up really appreciated
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Replies (0)A