Isuzu Truck Centre
2|4 reviews
AL
Anton L
1 reviews | Active since Member
28 Jan 2020, 13:40
Isuzu Truck Centre
Less than impressed with Isuzu. First time customer that took my old Isuzu in. Asked for an aircon re-gas to go with the service. Was told it cost 900 or so, but that they check for leaks etc first. Got the car back, aircon worked fantastic. Apparently no leaks. A week later when I used the bakkie to go up country the aircon was absolutely non-existent. Asked them to please check again and was then told that there is a technical issue with some other part of the system etc. etc. etc. and it will now cost 8k to fix the part that they did not check. Phoned the manager, same story, it's technical etc. Bottom line is this: I spend 900 bucks at the experts and took an aircon that works albeit not that well. Now, two weeks later, I am stuck without any aircon and without the 900 bucks. So I paid to have the thing properly broken. Sheesh, disappointing.
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Replies (2)Isuzu Truck Centre's replyOfficial
30 Jan 2020, 12:06Info not completely correct. When vehicle returned after complaint it was found that there was a leak on the air con evaporator I offered to re-gas the system free of charge once the evaporator has been repaired. Client declined the repairs.
Best regards,
Isuzu Truck Centre's reply30 Jan 2020, 12:06
Official
Info not completely correct. When vehicle returned after complaint it was found that there was a leak on the air con evaporator I offered to re-gas the system free of charge once the evaporator has been repaired. Client declined the repairs.
Best regards,
AL
Anton L's updateReviewer Update
31 Jan 2020, 07:28No the info is 100% correct. I declined the repairs needed after the aircon system was completely ruined by the expert service provider. I took in a functioning aircon, was told that they system is checked before re-gassing, was then informed (also clearly stated on the invoice) that there are no leaks and the system was consequently re-gassed. Somewhere in that process the at least functioning aircon system was completely destroyed and I was told they would now fix it at 8k (no doubt with the usual mark-ups). If I fixed it only then would I be refunded for the original re-gas. Jeez thanks guys, how magnanimous!
Bottom line is this: I took car in with functioning aircon, paid to have it re-gassed, got it back and in a couple of days it was not working at all. This after I was assured that there were no leaks on the system (only after the fact was I told that oh no the system is actually a bigger system and it is the other part we did not check etc...). Now I am out of pocket and I have zero aircon. It simply does not work like that. Anyway, it is is what it is and I leave it at that. Hopefully they learn from this and they wont see my return business.
Bottom line is this: I took car in with functioning aircon, paid to have it re-gassed, got it back and in a couple of days it was not working at all. This after I was assured that there were no leaks on the system (only after the fact was I told that oh no the system is actually a bigger system and it is the other part we did not check etc...). Now I am out of pocket and I have zero aircon. It simply does not work like that. Anyway, it is is what it is and I leave it at that. Hopefully they learn from this and they wont see my return business.
AL
Anton L's update31 Jan 2020, 07:28
Reviewer Update
No the info is 100% correct. I declined the repairs needed after the aircon system was completely ruined by the expert service provider. I took in a functioning aircon, was told that they system is checked before re-gassing, was then informed (also clearly stated on the invoice) that there are no leaks and the system was consequently re-gassed. Somewhere in that process the at least functioning aircon system was completely destroyed and I was told they would now fix it at 8k (no doubt with the usual mark-ups). If I fixed it only then would I be refunded for the original re-gas. Jeez thanks guys, how magnanimous!
Bottom line is this: I took car in with functioning aircon, paid to have it re-gassed, got it back and in a couple of days it was not working at all. This after I was assured that there were no leaks on the system (only after the fact was I told that oh no the system is actually a bigger system and it is the other part we did not check etc...). Now I am out of pocket and I have zero aircon. It simply does not work like that. Anyway, it is is what it is and I leave it at that. Hopefully they learn from this and they wont see my return business.
Bottom line is this: I took car in with functioning aircon, paid to have it re-gassed, got it back and in a couple of days it was not working at all. This after I was assured that there were no leaks on the system (only after the fact was I told that oh no the system is actually a bigger system and it is the other part we did not check etc...). Now I am out of pocket and I have zero aircon. It simply does not work like that. Anyway, it is is what it is and I leave it at that. Hopefully they learn from this and they wont see my return business.