ISTORE Hell

I Could not reset my password on website - never received email to re set it. Urgently needed to buy iPad so Went to Apple Store in v&A to get help. They could not do it either. Therefore could not order online ! So bought iPad at V&A and was supposed to be sent to CRESTA gor my staff to pick up. 12 days later. NO IPAD. Can’t call stores directly ! Endless calls back and forth