iStore Sandton City
Unclaimed Business
|3|4 Reviews (last 12 months)|This business does not respond to reviews
iStore Sandton City
Unclaimed Business
|3
4 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
3|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSH
Samantha H
1 reviews | Active since Feb 2021
2 Mar 2026, 10:20
iStore Sandton City Customer Service
I had a terrible experience at the iStore, Sandton City. I went there for a cellphone upgrade, and because I knew it was an early upgrade i knew that there will be a pay in, I also know which phone I wanted as well as the colour. The consultant asked me 3 times am I sure I want to upgrade because the pay in amount was alot. I said yes, hence the fact that I also wanted to do a trade-in. You know you need an eSim right? To which I rep**** yes, this is the 3rd time I've been here so I am sure. We will not be doing a transfer of data because it will take too long. You can do the trade-in closer to where you stay or at any Istore. But this one is convenient because it is close to my work I answered. He disappeared, probably to get the phone because he had it when he came back. Didn't even ask me what memory size I would like, just gave me the phone in the colour I had requested. Assisting a different client in between because I guessed he had helped the client before I was there but the person came back again. I found him to be arrogant and unfriendly, treated me more like a nuisance.
Helpful (0)
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Samantha H
1 reviews | Active since Feb 2021
2 Mar 2026, 10:20
iStore Sandton City Customer Service
I had a terrible experience at the iStore, Sandton City. I went there for a cellphone upgrade, and because I knew it was an early upgrade i knew that there will be a pay in, I also know which phone I wanted as well as the colour. The consultant asked me 3 times am I sure I want to upgrade because the pay in amount was alot. I said yes, hence the fact that I also wanted to do a trade-in. You know you need an eSim right? To which I rep**** yes, this is the 3rd time I've been here so I am sure. We will not be doing a transfer of data because it will take too long. You can do the trade-in closer to where you stay or at any Istore. But this one is convenient because it is close to my work I answered. He disappeared, probably to get the phone because he had it when he came back. Didn't even ask me what memory size I would like, just gave me the phone in the colour I had requested. Assisting a different client in between because I guessed he had helped the client before I was there but the person came back again. I found him to be arrogant and unfriendly, treated me more like a nuisance.
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Replies (0)DN
Damien N
1 reviews | Active since Nov 2025
14 Dec 2025, 11:11
Poor customer service
Very dissatisfied. Poor customer service, not willing to help or if asked for help, customer service doesn’t seem to be a priority and it feels likes you do them a favor rather than them assisting you. Product stock availability manipulation as iStore application says stock availability at a Sandton City yet if you go there, they don’t have stock. You never know when stock is available as the iStore application is incorrect. As a client facing customer, this is not how you welcome your customer from the moment you walk into the store. Much better experience at iStore Sandton Drive.
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Damien N
1 reviews | Active since Nov 2025
14 Dec 2025, 11:11
Poor customer service
Very dissatisfied. Poor customer service, not willing to help or if asked for help, customer service doesn’t seem to be a priority and it feels likes you do them a favor rather than them assisting you. Product stock availability manipulation as iStore application says stock availability at a Sandton City yet if you go there, they don’t have stock. You never know when stock is available as the iStore application is incorrect. As a client facing customer, this is not how you welcome your customer from the moment you walk into the store. Much better experience at iStore Sandton Drive.
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Replies (0)RM
Reneilwe M
1 reviews | Active since Feb 2024
13 Nov 2025, 18:21
Compliment iStore
I'd really like to give a special compliment to the Bheki at the branch in Sandton city who helped us with our contract upgrade at the store a week ago. He showed such incredible patience and professionalism throughout the whole process. The process took longer than expected but He went above and beyond to make sure we walked out with the phone, and we truly appreciate the care and effort he put into helping us. Thank you for making the experience smooth, comfortable, and genuinely pleasant - it really meant a lot.
Helpful (0)
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Reneilwe M
1 reviews | Active since Feb 2024
13 Nov 2025, 18:21
Compliment iStore
I'd really like to give a special compliment to the Bheki at the branch in Sandton city who helped us with our contract upgrade at the store a week ago. He showed such incredible patience and professionalism throughout the whole process. The process took longer than expected but He went above and beyond to make sure we walked out with the phone, and we truly appreciate the care and effort he put into helping us. Thank you for making the experience smooth, comfortable, and genuinely pleasant - it really meant a lot.
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Replies (0)FM
Floyf M
1 reviews | Active since Mar 2022
3 Oct 2025, 17:54
Amogelang at istore at Sandton City
I would like to thank Amogelang for the exceptional service she provided. She was not only professional but also very friendly and kind throughout the entire process. Her attention to detail and willingness to assist made the experience smooth and pleasant. It’s rare to come across someone who delivers such excellent service with such a positive attitude. Truly appreciated!
Helpful (0)
|Replies (0)FM
Floyf M
1 reviews | Active since Mar 2022
3 Oct 2025, 17:54
Amogelang at istore at Sandton City
I would like to thank Amogelang for the exceptional service she provided. She was not only professional but also very friendly and kind throughout the entire process. Her attention to detail and willingness to assist made the experience smooth and pleasant. It’s rare to come across someone who delivers such excellent service with such a positive attitude. Truly appreciated!
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Replies (0)