Inverter warehouse - NO ONE GIVES A **** OR HAS NO IDEA.

Well. I had purchased over R150 000 worth of equipment. When I wanted to get some technical information no one was available. They said the Gary will call me. I waited an hour and no call back. Then I called them again, asking for information. I was then told That they will call me. About an hour I called again and got really frustrated with the lady and asked that someone call me back if not I will take this equipment off and return it. Later Karel gives me a call. I requested the information and he had no clue how to help me. So now he calls other people to do his job for him. I waited 3 hours and then Karel attempted to help. He knows nothing about RS485 networks not can networks. Then I ask Karel for the technical information that I need to make a crimp plug, because the information is not in the manual. He then gets back to me a day later, sends me videos with about the product. Not remotely related to my technical question. I then ask him again . He seems to be preoccupied with something else than the work at hand. The weekend goes by and I text him again, to remind him that I am still waiting. Now this guy comes with an attitude telling me the client that I am being rude. They kept me waiting, 2 hours, he kept me waiting 3 hours and then another 3-4 days. And I have no right to be upset with the level of service? He is the technical guy, why must he call someone else to figure out his job for him? Also I only requested the pin out diagram for the product they are selling and he should have all these diagrams on hand. If you buy a product like an IO card or an IC, you get a basic drawing, pin 1 is + and pin 8 is Ground, 2-7 is programmable inputs or outputs with a 20mA driver. Then you know right, 20mA on 12v I can use only a led light with a 1K resistor. input, 12v input trigger with 1K resistor.

I tried several times to contact Gary the owner. No one seems to give a ****. The office lady gets upset when you get frustrated and talk a bit loud.

I was ignored, it has been more than a week now, trying to talk to Gary and Gary also does not get back to me.