Appalling service!

My daughter needs to register with another institution and their closing date is today. I have everything been requesting a Transcript showing the credit allocation from the school since October last year. I keep calling and being directed around the institution. My emails have not been responded to and calls not answered. Today I threatened the receptionist of the Durban campus with legal proceedings. A lady by the name of Jill called me within 30 minutes only to inform me she will call me within an hour. The hour has come and gone and still no response. If my daughter does not get registered today, I will be forced to seek legal counsel.